Courses
Ace the Interview
Cost to be updated.
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of e-materials and e-certificate
Date: To be updated
Venue: To be updated
Course Overview:
To ace an interview, it is quintessential to have a clear perspective of one’s profile, the right technique in highlighting core competencies and one’s aptitudes, plus the ability to communicate succinctly and with confidence. The foci of this two-day workshop target these key elements and provide practical tools to help enhance success with interviews. Through this succinct and experiential programme, Police Officers will be better equipped to sharpen their winning edge and raise their quotient for success at the promotion interview.
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to gain a clearer perspective of:
- One’s own profile and effective ways to communicate strengths and blind spots
- Fundamentals of interview protocols
- Practical tool for interview preparation
- Useful techniques to help create positive impression and boost confidence
- Effective steps to enhance effective communication especially when attending to challenging interview questions
Training Methodology:
- Dynamic Facilitation Sessions
- Highly Interactive Activities and Discussions
- Mock-Up Interview Role Play
- Guided Critique, Feedback and Reflection
Trainer: Klaire Chan
Essential Family Law for Public Officers
S$702 per pax w/GST
($650)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of refreshments, course materials and e-certificate
Date: 14 & 15 August 2023
Venue: Security Industry Institute Temasek Polytechnic
Course Overview:
Essential Family Law for Enforcement Officers is a 2-day course that introduces participants to different aspects of family law in Singapore, which includes the Women’s Charter (WC), Child and Young Persons Act (CYPA) and the role of the Family Justice Courts (FJC). Topics discussed will include the typical cases that enforcement officers face, the court processes concerning family cases and an introduction to the divorce process which is a precursor to family disputes.
With the understanding of the landscape and issues relating to family cases, participants will be better equipped to better identify cases involving family violence and manage the risks and needs of victims and perpetrators
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to:
- Understand the rights of women under Women’s Charter and the protection of children and young persons under the Child and Young Persons Act.
- Understand the role of the Family Justice Courts and its processes.
- Communicate the various Community Assistance and Referral Scheme to next-of-kin of offenders investigated for family violence offences.
- Better handle cases involving vulnerable individuals.
Training Methodology:
Dynamic facilitation sessions, case studies, discussions, role plays and quizzes.
Who Should Attend:
Public service officers doing enforcement work and handling cases involving vulnerable persons.
Trainer: S. Govindaraju (Temasek Polytechnic)
Essentials of Contract Law
S$518.40 per pax w/GST
($480)
Inclusive of e-materials and certificate
Date: 5 & 6 June 2023
Venue: Virtual (Zoom)
Course Overview:
This two-day course is designed for those who want to better understand the fundamentals of contract law.
Learn how a contract is formed and when it can be terminated. Know the types of terms in a contract and the case law guidelines for interpreting contracts. Be aware of the remedies for breach of contract and the methods of resolving contractual disputes. Examples from Gebiz contracts will be used in the course.
Learning Outcomes:
- Formation of Contracts – The requirements for forming a contract: offer, acceptance consideration, certainty and completeness and intention to create legal relations
- Factors that could affect contracts – misrepresentation, mistake and others
- Terms – Types of contractual terms: express and implied terms, conditions and warranties, exemption clauses and liquidated damages clauses
- Discharge – How contract ends
- Remedies for Breach – Breaches of contract that justify termination, damages and equitable remedies
- Resolving Contractual Disputes – Ways in which contractual disputes may be resolved, including litigation, arbitration and mediation
Who should attend:
This course is suitable for public officers who deal with contracts as part of their work. It is also useful for officers who investigate cases involving contracts and who therefore need to know the terminology and nature of contracts. This course will also be helpful to those who wish to understand the basics of contracts for their own personal or professional benefit.
Trainer: Tan Soon Meng
Methods Of Instruction
Cost to be updated.
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of Course Materials and e-Certificate
Date: To be updated
Venue: To be updated
Course Overview:
This course is a concise coverage of essential MOI tools for instructors to learn about communication processes, techniques of delivery and effective skills training.
Instructors will review their lesson objectives, learn about observation and questioning skills to enhance their interaction with trainees.
Role plays, case studies and demonstration methods will be revisited and instructors will be equipped with the appropriate instructional methods and techniques to deliver and facilitate lesson objectives.
Day 1:
- Chapter 5 – Behavioural Objectives
- Chapter 7 – Observation & Feedback Skills
- Chapter 8 – Questioning Techniques & Facilitation Skills
- Chapter 9 – Effective Discussions
- Chapter 10 – Role Plays
- Chapter 11 – Case Studies
- Chapter 12 – Demonstration
Day 2:
- Skills Practice and Critique
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to gain a clearer perspective of:
- Adult learning preferences and principles
- Apply analysis and synthesis skills
- Domains of behaviour goals
- Useful techniques of questioning and facilitation
- Effective steps to enhance demonstration process and key principles
Trainer: Klaire Chan
AI-Driven Storytelling: Mastering Content Creation Tools
UPCOMING
Data Analytics with Microsoft Excel
S$248.40 per pax w/GST
($230)
Special promotion:
- Participants who attended Fundamentals of MS Excel. Promo code:FMSE5%
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, e-certificate and refreshments
Date: 19 July 2023 | 18 September 2023 | 22 November 2023
Venue: POLWEL Co-operative Society Limited (Subject to changes)
Pre-requisites:
- Knowledge, Skills and Experience:
- Familiar with the Excel’s features or have attended POLWEL’s Fundamentals of Microsoft Excel course
- Know data analysis and worked with intermediate features of Microsoft Excel
- Laptop Software: Microsoft Excel 2019 and above
Course Overview:
Data Analytics with Microsoft Excel is a 1-day course designed for participants who are familiar with the fundamentals of Microsoft Excel to further develop their skills in data analysis. Participants can expect to utilize the software to generate comprehensive data and present them in a manner that is insightful in order to better predict and support decision making at their workplace.
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to:
- Analyze Data using Grouping Functions
- Utilize Advanced Pivot Table Functions
- Create Dashboards to Aid in Visualising Data
- What if Analysis using Goal Seek, Scenario Manager and Data Tables and Solver
Training Methodology:
- Interactive Activities and Facilitation
- Experiential Sharing
- Hands-on Application Exercises
- Group Learning
Who Should Attend:
Officers who have taken POLWEL’s Fundamentals of Microsoft Excel course and support officers who are required to use MS Excel to tabulate data and prepare statistics reports to support their team and department.
Trainer: Maran Chakrapani
Essential Skills in Mobile Photography and Videography
S$691.20 per pax w/GST
($640)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of refreshments, course materials and e-certificate
Date: 17 – 18 July 2023 | 16 – 17 October 2023 | 4 – 5 December 2023
Venue: Ngee Ann Polytechnic
Course Overview:
Mobile Photography and Videography is for everybody! It is basically a format of photography and videography created with mobile devices. If you have a smartphone, you can also create compelling online content for digital communication.
Join this 2-day Course and experience the joy of producing engaging visual stories using your mobile devices without worrying too much about the technical aspects of photography and videography.
This is a collaboration between POLWEL Co-operative Society and Ngee Ann Polytechnic (School of Flim & Media Studies), to offer customised course to equip the learners with essential photography and videography skills, which in turn helps in creating and curating digital content for their organisation.
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to:
- Use the correct camera feature/setting of the smartphone to capture the image
- Use a variety of photography skill to create a photograph that has good visual interest to draw attention and engage your viewer.
- Pick up tips on basic pre-production: Ideation, storyboarding and planning of an effective branding video
- Learn the ropes of basic production: Hands-on filming, executing filmmaking techniques by using the camera, and lighting & sound
- Finesse your work with post-production: Use iMovie and learn the basic editing and transform your footage into the branding video that you have always wanted
- Apply the principles and techniques of data visualisation to solve real world problems.
Who Should Attend:
Officers who are involved in organisation’s digital communication work and are responsible for developing the organisation’s social content.
Trainer: Siew Kee Liong (Ngee Ann Polytechnic)
Fundamentals of Microsoft Excel
S$162 per pax w/GST
($150)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of materials and e-certificate and refreshments
Date: 16 June 2023 | 7 August 2023 | 4 October 2023 | 8 November 2023 | 7 December 2023
Venue: POLWEL Co-operative Society Limited (Subject to changes)
Course Overview:
Fundamentals of Microsoft (MS) Excel is a 1-day hands-on course designed to help learners to get familiarise with MS Excel.
A thorough foundation knowledge on working with MS Excel will be established with step-by- step examples provided to help participants pick up this great tool of Microsoft Office most comfortably.
Learning Outcomes:
Upon completion of the workshop, participant will be able to:
- Apply basic MS Excel formulas and functions
- Manage multiple worksheets in a file (format cell, row, column, tab, etc)
- Analyse and summarise large amount data using Pivot Table
- Utilise charts and graphs to present data
Training Methodology:
- Interactive Activities and Facilitation
- Experiential Sharing
- Hands-on Application Exercises
- Group Learning
Who Should Attend:
Support officers who are required to use MS Excel to tabulate data and prepare statistics reports to support their team and department.
Trainer: Maran Chakrapani
Incident Investigation and Statement Recording
Cost to be updated.
Special promotion:
- Register 1 month before course date to Enjoy x% Early Bird Discount
- Additional x% Group Discount (Min 5 participants)
Inclusive of course materials, certificate and refreshments
Date: To be updated
Venue: To be updated
Course Overview:
This workshop has been designed to provide an overview of the investigative requirements for SPF officers, sharing of knowledge and practical advice on statement recordings, to achieve the desired outcomes.
This one-day workshop will help learners identify the best practices and gaps in investigations. Learners will also be guided to develop and enhance their skills in statement recordings efficiently.
Learning Outcomes:
Upon successful completion of the course, participants will be able to:
- List the roles and responsibilities of an investigator.
- Manage and investigate into an incident with 5 essential steps.
- Procure a credible and effective statement for the purpose of investigation.
*Can be further customised to suit the learners’ learning needs.
Training Methodology:
- Interactive learning activities
- Facilitation and coaching
- Constructive group discussions
- Collaborative learning – Case study and practical activities
Trainer: Chan Peng Khuan (PK)
Incident Report Writing Skills
Cost to be updated.
Special promotion:
- Participants who attended Fundamentals of MS Excel. Promo code:FMSE5%
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, e-certificate and refreshments
Date: To be updated
Venue: To be updated
Course Overview:
Incident Report writing for enforcement officers is challenging as it requires high level of clarity and accuracy in presenting the facts on operation and investigation findings, without compromising the integrity of the report. Proficiency in crafting an Incident Report is essential to achieve the desired outcomes effectively.
This one-day workshop will help learners develop and enhance their skills in crafting a credible Incident Report efficiently, by guiding them to identify the essential steps and requirements in drafting an Incident Report.
Learning Outcomes:
Upon successful completion of the course, participants will be able to:
- Explain the purpose of an Incident Report
- Construct Incident Reports with 4 essential steps
- Prepare a credible and effective Incident Report
*Can be further customised to suit the learners’ learning needs
Training Methodology:
- Interactive learning activities
- Facilitation and coaching
- Constructive group discussions
- Collaborative learning – Case study and practical activities related to Incident Report writing
Trainer: Chan Peng Khuan (PK)
Workplace Investigation Workshop – "Towards Being an Effective Investigator"
Cost to be updated.
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course material and e-certificate
Date: To be updated
Venue: To be updated
Course Overview:
Welcome to the Workplace Investigation Workshop – “Towards Being an Effective Investigator.” This workshop has been designed to provide an overview of the investigative requirements for investigators from the Campus Emergency and Security Division, National University Of Singapore (CES/NUS), sharing of knowledge and practical advice on incident management, investigative interviews, investigation report writing and preparing cases for NUS Board of Disciplinary (BOD) proceedings.
This one-day workshop will help learners identify the best practices and gaps in internal workplace investigations. Learners will be guided on efficient investigation processes, providing them with practical tips and tools to help learners conduct fair and impartial investigations. By the end of the workshop, with valuable learning experiences, learners will have a comprehensive understanding of how to conduct an internal workplace investigation professionally, enhancing work performances, with desired outcomes.
Learning Outcomes:
By the end of this workshop, learners should be able to:
- Indicate the roles and responsibilities of an CES/NUS investigator
- Manage and investigate into an incident with 5 essential steps
- Conduct an effective investigative interview
- Construct and prepare a credible Investigation Report with 4 essential steps
- Prepare cases for BOD/NUS proceedings efficiently
Training Methodology:
- Interactive learning activities
- Facilitation and coaching
- Constructive group discussions
- Collaborative learning – Case study and practical activities related to IR writing
Trainer: Chan Peng Khuan (PK)
Money Matters: Make the Right Moves to Thrive, not Just Survive
Cost to be updated.
Special promotion:
- Register 1 month before course date to Enjoy x% Early Bird Discount
- Additional x% Group Discount (Min 5 participants)
Inclusive of course materials, certificate and refreshments
Date: 22 August 2023 / 26 September 2023
Venue: Credit Counselling Singapore 51 Cuppage Road #07-01 Singapore 229469
Course Overview:
Good money management skills are essential for making informed decisions regarding savings, spending, borrowing, and preparing for what lies ahead. Essentials skills include budgeting, managing debts, building an emergency fund, and saving for the future.
Learning Outcomes:
By the end of the workshop, participants will:
- Be able to build positive money habits to effectively manage their everyday finances.
- Be able to put into practice the knowledge and skills to make informed decisions about savings, spending and borrowing.
- Be aware of basic understanding of having insurance in providing financial protection.
- Be introduced to the fundamental principles of personal investing.
Training Methodology:
- Interactive Quiz
- Group Activities
- Hands on personal activity
- Trainer-led discussion
Who Should Attend:
Anyone who is interested to manage their “everyday” money better.
Trainer: Eugene Chng
The Resilience Factor
S$399.60 per pax w/GST
($370)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, certificate, lunch and refreshments (Halal)
Date: 18 August 2023
Venue: Orchard Hotel (Subject to changes)
Course Overview:
Emotional resilience is the ability to adapt, recover and bounce back from hardships and adversities. In an ever-changing environment that we now work and live in, it is paramount that we steel ourselves mentally and emotionally. This one-day interactive workshop prepares you to acquire the correct mindset, techniques and tools to strengthen yourself.
Learning Outcomes:
By the end of this course, you will be able to:
- Understand your Resilient Profile
- Learn about B.A.R Framework
- Know the importance of having the correct mindset to become more resilient
- Understand the Science of Stress and how to view it from a positive perspective
- Know the 3 factors which can influence your emotional state
- Identify your negative triggers and learn how to reframe those triggers
- Embrace change that allows you to be more adaptable
- Develop strategies and tools to enhance your mental fortitude
Training Methodology:
- Interactive Mode
- Group Activities
- Videos
- Case Studies
- Reflection
Who Should Attend:
Learners who want to develop their abilities in building resilience to better handle work or personal challenges.
Trainer: Adrian Toh
Contract Management - Planning, Formation and Administration
S$961.20 per pax w/GST
($890)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, e-certificate, lunch and refreshments
Date: 3 – 4 July 2023
Venue: Ibis Singapore on Bencoolen (Subject to changes)
Course Overview:
Contract Management will help to identify the essentials elements to better manage your vendor contracts.
With a clearer and deeper understanding of various elements of contract management, participants will be better equipped to excel in extracting the best value out of the contract. This two-day course teaches a step-by-step process for effectively managing the vendors who perform contracts for government agencies.
To effectively manage contract performance, things need to be done correctly from the start. It is necessary to properly determine requirements, lay out specifications, identify appropriate vendors, set out selection criteria, conduct selection, insert the correct terms and conditions, and monitor and control the execution of the contract. The course will include practical exercises and application of concepts to case studies.
Learning Outcomes:
- Plan the Contract – Pre-Award Phase
- Solicitation Planning
- Gathering of Requirements
- Selection of Contract Type
- Statement of Work
- Requesting of Offers
- Form the Contract – Award Phase
- Cost Analysis
- Negotiations Planning
- Contracting Methods
- Evaluation Criteria
- Evaluation Standards
- Administer the Contract – Post-Award Phase
- Steps in Contract Administration
- Prevention of Corrupt Behaviour
- Change Management
- Dispute Management
- Contract Closeout
Who Should Attend:
The course is suitable for public officers who plan and manage procurements, and want to learn international best practices and principles.
Trainer: Tan Soon Meng
How to Plan a Project Right
S$853.20 per pax w/GST
($790)
Special promotion:
- 5% Off for participants who attended Key Elements of Project Management
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, e-certificate, lunch and refreshments
Date: To be updated
Venue: To be updated
Course Overview:
Projects in both the public and private sectors are challenging as they require the management of stakeholder requirements and expectations. Proficiency in project planning is essential for project team members to achieve desired outcomes efficiently and effectively.
This is a two-day workshop on the fundamentals of planning a project. No previous knowledge on project management is needed. The course will share international best practices in project planning, such as those used by the Project Management Institute.
Learning Outcomes:
By the end of this course, participants will be able to:
- Know the ten (10) key knowledge areas in project management
- Initiate a project effectively by setting the objective of the project, organising a project team and understanding the stakeholders in a project
- Collect the requirements of a project from relevant stakeholders
- Capture all the tasks in a project by creating a Work Breakdown Structure or WBS
- Create a schedule for a project by developing a Dependency Diagram and identifying the Critical Path
- Learn how a Gantt Chart can effectively track your project
- Identify, assess and manage risks in projects
Who should attend:
This course is suitable for public officers who wish to learn international best practices in project management to support their department in projects.
Trainer: Tan Soon Meng
Red Teaming Exercise Manager
S$669.60 per pax w/GST
($620)
Fully funded by your LDS (Enhanced) entitlement under Transition Dollars.
Special Promotion:
- BUNDLE DEAL 2 Courses (Fundamentals of Red Teaming + Red Teaming Exercise Manager) for $1,000 (U.P. $1,120)
Inclusive of course materials, certificate and refreshments
Date: 30 – 31 August 2023 (BUNDLE DEAL 2 Courses – 28 to 31 August 2023)
Venue: Temasek Polytechnic (Subject to changes)
Course Overview:
Red Teaming is a programme that uses different scenarios to test the effectiveness of security measures. It serves as a tool for continuous improvement through identification of gaps and recommendation for improvement. Many public and private organisations have adopted Red Teaming to strengthen their security protection programme. This series of red teaming workshops are customised for Home Team officers who have security operations management background and experience.
Topics:
- Overview of Red Teaming
- Red Teaming – A Critical Thinking Process
- Red Teaming Exercise Process
- Preparation of Exercise Order
- Execution of Red Teaming Exercise
- Preparation and Conduct of After-Action Review
- Recommendations and Follow-up
- Performance Management
- Managing Red Teaming Consultancy Services
Trainer: Dex Yuan (Temasek Polytechnic)
Threat, Vulnerability and Risk Assessment (TVRA)
S$885.60 per pax w/GST
($820)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, certificate and refreshments
Date: To be updated
Venue: To be updated
Course Overview:
TVRA is the fundamental step when developing a facility security programme. It is a systematic process to identify and analyse security risks associated with attacks against the identified critical assets of a building. In this course, participants will learn how to look at their overall operations from the attacker’s point of view and understand what an attacker looks for while planning an attack. You will also learn the difference between a Threat and a Risk and how to measure and communicate it to the other stakeholders so that they are able to understand and cooperate with you.
This is customised for Home Team officers who have security operations management background and experience.
Topics:
- Introduction to TVRA
- Roles and responsibilities of the Security consultant
- Mapping of standards, Codes, Directives, Guidelines and Regulatory requirements
- Identification of Critical Assets and Undesirable Events
- Identification of threats and risks
- Compute Risk factor
- Develop Vulnerability Matrix and determine Vulnerability Level
- Overview of TVRA site audit
- Preparation of TVRA site audit
- Discussion on Findings and Risk Evaluation
- Recommendations and Follow-up
- Conduct audit presentation and report
Trainer: Dex Yuan (Temasek Polytechnic)
Critical Thinking and Collaborative Problem-Solving Skills
S$432 per pax w/GST
($400)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of e-materials and e-certificate
Date: 10 July 2023
Venue: Virtual Classroom (Zoom)
Course Overview:
Being able to handle difficult issues, evaluate problems and create solutions depends on the quality of our thinking. We can improve this by engaging in critical thinking, which involves going through the problem-solving process to clarify our understanding and use useful tools to make decisions.
Learn how to apply critical thinking skills to problem-solving and decision making and enhance your personal effectiveness and work performance.
Learning Outcomes:
At the end of this course, participants will be able to:
- Understand the importance of critical thinking in life and work
- Apply a process for decision-making and problem solving at work
- Apply team-based collaborative tools for problem-solving
- Know what critical thinking is, its key elements and its uses
- Understand that the human thought process has various aspects
- Recognise common errors in thinking such as generalisation and confusing correlation with causation
- Identify and analyse the root causes of problems
- Know how to use tools such a SWOT analysis, Crawford’s Slip Writing Method, 5 Whys Method, Ishikawa diagram, SCAMPER, Decision Tree, and more
- Generate multiple potential solutions and decide between options
- Assess the risks of possible solutions
Who Should Attend:
Public service officers who wish to develop their collaborative (i.e. team-based) problem-solving skills in supporting their team or department.
Trainer: Tan Soon Meng
Fundamentals of Red Teaming
S$540 per pax w/GST
($500)
Fully funded by your LDS (Enhanced) entitlement under Transition Dollars.
Special promotion:
- BUNDLE DEAL 2 Courses (Fundamentals of Red Teaming + Red Teaming Exercise Manager) for $1,000 (U.P. $1,120)
Inclusive of course materials, certificate and refreshments
Date: 28 – 29 August 2023 (BUNDLE DEAL 2 Courses – 28 to 31 August 2023)
Venue: Temasek Polytechnic (Subject to changes)
Course Overview:
Red Teaming is a programme that uses different scenarios to test the effectiveness of security measures. It serves as a tool for continuous improvement through identification of gaps and recommendation for improvement. Many public and private organisations have adopted Red Teaming to strengthen their security protection programme. This series of red teaming workshops are customised for Home Team officers who have security operations management background and experience.
Topics:
- Benefits of Red Teaming
- Intrusion Exercise vs Red Teaming
- Types of Exercises
- SOP for Planning a Red Teaming Exercise
- Exercise Order
- After-Action Review
- Performance Management
- Providing Red Teaming Services
Trainer: Dex Yuan (Temasek Polytechnic)
Having Courageous Conversations for Leaders
S$486 per pax w/GST
($520)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of materials and e-certificate
Date: To be updated
Venue: Ibis Singapore on Bencoolen (Subject to changes)
Course Overview:
The workshop aims to enhance your confidence in engaging a challenging conversation, providing negative feedback or news. The workshop will explore the dynamics in communication through the lens of Transactional Analysis, while giving you a system in planning how to have such a conversation. You will get to learn and practise different strategies to carrying and having a courageous conversation that will improve your confidence, clarity and effectiveness in providing negative feedback or news.
Learning Outcomes:
Upon successful completion of the workshop, participants will be able to:
- Be effective during difficult conversations by overcoming external and internal barriers;
- Understand the process, planning and preparation in conducting difficult conversations;
- Utilise a step by step difficult conversations framework;
- Build acceptance;
- Manage difficult and emotional reactions;
- Identify common ground and agreement; and
- Maintain relationships even after addressing tough issues.
Training Methodology:
A series of mini-lectures, exercises, games, group discussion and activities.
Who Should Attend:
Mid-management, team supervisors, team/project leads, newly appointed leaders, etc.
Trainer: Robin Liu
Managing Conflicts on the Frontline
S$637.20 per pax w/GST
($590)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of e-materials, e-certificate, lunch (Halal) and refreshments
Date: 26 June 2023
Venue: Supreme Court Building
Course Overview:
The role of frontline enforcement officers often entails dealing with high tension situations that demand them to intervene and resolve conflicts between individuals or groups.
This course is designed to equip frontline enforcement officers with the necessary skills and knowledge to manage conflict effectively during their work, with the aim help deescalate conflict and achieving a compromise or agreement between the disputing parties.
This is a collaboration between POLWEL Co-operative Society and Singapore Mediation Centre (SMC), to offer customised mediation course to equip the course participants with conflict management skills. The course also aims to help participants develop problem-solving and conflict resolution skills to help resolve conflicts in a productive way.
Learning Outcomes:
- Learn the basic concepts of mediation, its different stages and the basic understanding of the different spectrum of conflict resolution at the frontline;
- Develop direct conflict resolution skills enabling enforcement officers to effectively manage conflicts at the frontline and help to address misunderstanding and disharmony within the community; and
- Apply practical skills to manage common frontline issues within the community.
Trainer: David Lim (Singapore Mediation Centre)
Coaching for Team Effectiveness
S$432 per pax w/GST
($400)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of e-materials and e-certificate
Date: 15 November 2023
Venue: Orchard Hotel (subject to changes)
Course Overview:
Developing a successful and effective team requires support from team members at both an individual and a group level. Coaching is a powerful process which can be used to foster an engaged and motivated team by enabling team members to develop their skills effectively.
This workshop aims to introduce the concepts of coaching and mentoring, and the difference between the two. Learn how to enhance your ability to leverage the capacity and capability as a coach in developing, increasing the effectiveness of your team and discover how coaching skills can be an effective time management tool.
Learning Outcomes:
The benefits and learning outcomes from the workshops that you can expect to gain are as follows:
- Definition of Coaching and the differences between Mentoring, Counseling and Coaching
- Learn at least 2 Models of Coaching
- Understand and learn how to apply coaching skills
- Greater personal mastery as a coach for people development and personal effectiveness
- Team learning and establishing quality of conversations
Who Should Attend:
Mid-management, team supervisors, team/project leads, newly appointed leaders etc.
Trainer: Robin Liu
Team Building - identi3 of an Effective Team
UPCOMING
Better Emails Made Easy!
S$421.20 per pax w/GST
($390)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials and certificate
Date: To be updated
Venue: To be updated
Course Overview:
Do you wish you could spend less time crafting an urgent email?
Are you often frustrated with waiting for the returns you have requested via last week’s email?
Are you overwhelmed with too much information to pack into an important reply that should have been written with a more positive tone of voice?
If your answer is “yes” to any of the above, then this interactive one-day workshop is for you!
Equip yourself with easy tools, templates and proven techniques to write effective emails efficiently. Better manage your day-to-day workload and achieve your communication goals with clearly composed emails that get the message across to your target readers more successfully and in a shorter time.
Succinct, structured and interactive, this workshop is designed and conducted by an experienced practitioner who believes in practical tips and shares key insights to make effective email writing a breeze.
Learning Outcomes:
Upon successful completion of the course, participants will be able to gain a clearer perspective and confidence in:
- Tailoring emails to respond more effectively to different needs and target readers
- Structuring thoughts and constructing clearer emails with essential steps for purposeful writing
- Disseminating information more appropriately with word choices and positive framing of expressions
- Checking and editing key areas in emails to address common grammatical and writing errors for a more professional image
Training Methodology:
- Lectures
- Group Activities
- Videos
- Case Studies
- Reflection
Who Should Attend:
Public service officers who wish to write emails more effectively and efficiently to better manage workplace communication.
Trainer: Klaire Chan
Communicate to Influence
S$486 per pax w/GST
($450)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, certificate, lunch and refreshments
Date: 31 July 2023 / 16 November 2023
Venue: Ibis Singapore on Bencoolen (Subject to changes)
Course Overview:
Communicating and influencing are intrinsically linked in today’s complex and volatile business environment. Yet many of us have not been trained to communicate and influence across a wide range of stakeholders. An effective communicator conveys ideas clearly and consistently and turns their communication skills into powerful tools. This can have a lasting impact on productivity and working relationship.
This one-day session explores the fundamentals of effective communication and focuses on using your skills to influence change, infuse confidence, maintain, and grow relationships in a challenging workplace.
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to:
- Communicate persuasively and effectively with stakeholders to achieve a meaningful change
- Examine different communication approaches and techniques to build trusted and sustainable relationships
- Frame conversations to create positive outcomes
- Give structured feedback
Training Methodology:
- Lectures
- Group/Pairing discussions
- Peer sharing session
- Group Activities (role-play & games)
- Reflection
Who Should Attend:
Learners who wants to develop effective communication skills to influence a wide range of audience.
Trainer: Norsiah Jumaen
Essential Presentation Skills
S$831.60 per pax w/GST
($770)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, e-certificate, lunch and refreshments
Date: To be updated
Venue: Ibis Singapore on Bencoolen (Subject to changes)
Course Overview:
Making presentations is part and parcel of most public officers’ duties. This two-day workshop will help learners develop the skills for presenting effectively.
We will cover skills that are used in-person but which are also applicable for virtual presentations. In addition, a few techniques specific to virtual presentations will be covered. This workshop will be most useful for participants who are new to or still gaining experience in making presentations.
Learning Outcomes:
The topics covered will include:
- The sequence of preparing and making a presentation
- Assess your target audience
- Structure your presentations for impact and retention
- Tools and techniques for virtual presentations
- Set up your venue for in-person presenting success
- Use of in-person presentation equipment
- Avoid death by PowerPoint – produce and use slides the right way
- The need for presentation, practice and proper timing
Trainer: Tan Soon Meng
Write It Right
S$378 per pax w/GST
($350)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, certificate and refreshments
Date: 17 August 2023 | 26 October 2023
Venue: POLWEL Co-operative Society Limited (Subject to changes)
Course Overview:
Do you respond to public enquiries and give feedback? Do you find it challenging to structure your writing effectively? Do you feel inadequate to impact your reader using the correct language? In this workshop, you will apply writing principles to produce readerfocused, clear, and concise documents using error free, plain English to say what you mean and achieve the result you want.
The activities and practise sessions are designed to put your new skills into action. You will realize the importance of word choices and gain critical skills to communicate more effectively with your customers, stakeholders, and senior management. The better you can relate to them, the stronger their engagement with your content will be. This course will also address common grammar mistakes.
Learning Outcomes:
Upon successful completion of the workshop, you should be able to:
- Be explicit, clear, and concise writing your ideas
- Use modern writing conventions to plan and write professional documents
- Build rapport with the audience using reader-friendly language and the appropriate level of formality
- Project a refined image through accurate use of English grammar
Training Methodology:
- Lectures
- Group/Pair discussions
- Games
- Peer feedback
- Feedback from the trainer
Who Should Attend:
Public officers who would like to develop a strong foundation in writing.
Trainer: Norsiah Jumaen
The Emotional-Intelligent Leader
S$702 per pax w/GST
($650)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, certificate, lunch and refreshments (Halal/No Pork No Lard)
Date: To be updated
Venue: Orchard Hotel (Subject to changes)
Course Overview:
Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel and act. Powerful leadership is related to connecting to the feelings of others and directing that energy to achieving goals. The One-day workshop provide you with a deeper understanding of your personal EQ in relation to you as a leader.
Learning Outcomes:
Upon successful completion of the course, participants will be able to:
- Understand your Emotional Resilient Profile
- Learn the brain science behind emotional Intelligence
- Acquire knowledge of your 4 Emotional Intelligence competencies
- Understand specific areas of strength and opportunities for development
- Practice empathic listening to enhance communication with your staff
- Develop an Action Plan to enhance your Emotional Intelligence
Training Methodology:
- Interactive Mode
- Group Activities / Discussions
- Peer sharing session
- Videos
- Case Studies
- Reflection
Who Should Attend:
Senior officers, managers, team/project leads and team supervisors.
Trainer: Adrian Toh
The Mindful Leader
S$745.20 per pax w/GST
($690)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of e-course materials, e-certificate and a one-to-one executive coaching session (worth $400)
Date: To be updated
Venue: To be updated
Course Overview:
To achieve long-term success, it is important for organisations to equip their most promising executives to manage the inevitable challenges inherent with moving into new and increasingly more complex leadership roles.
The course offers a unique blend of group learning and One-to-One Executive Coaching Session for each participant, which allow leaders to gain better understanding of their own approach to leadership, gain clarity on possible blindspots with their coaches and leverage on their strengths to optimise and sustain their potential.
Learning Outcomes:
Upon successful completion of the workshop, participants will be better able to:
- Understand, recognise and foster the right leadership qualities in themselves and others
- Advance their personal leadership skills and accelerate their individual role in building and leading a high-performing team
- Manage organisational politics and build relationships to achieve both professional and personal goals
- Develop fundamental coaching skills to enhance team members’ performance and potential
Training Methodology:
The Mindful Leader uses Identi3®, a widely acclaimed traits-based profiling tool that enables participants to gain insight into how their personality types may be used to help them better lead their teams.
Every component of this program is highly interactive with an analytical and experiential approach that includes use of:
- Psychometric and diagnostic instruments to provide a qualitative and scientific approach
- Experiential activities and role play to bring about understanding of concepts and applications
- Scenarios and problem-solving approach
- Group discussions and reflective practices
Who Should Attend:
Mid-management, team supervisors, team/project leads, newly appointed leaders etc.
Trainer: Klaire Chan
Effective Coaching for Leaders
S$982.80 per pax w/GST
($910)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, certificate, lunch and refreshments
Date: 19 – 20 June 2023
Venue: Orchard Hotel (Subject to changes)
Course Overview:
“Coaching is unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching them.” Timothy Gallwey
Coaching skills are an essential part in any leader’s toolkit. It develops stronger relationship within the team, promotes personal growth and an action-based approach to achieving organization/personal
goals.
Join us for this 2-day hands-on workshop to help better understand the coaching framework, toolkit and adopt the right mindset for managing your team.
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to know/apply:
- Why coach
- What is coaching
- Coaching model, the GROW model
- Coaching as a leadership style
- Mindset of a coach and coachee
- Apply Essential Coaching Skills to bring out the best in your coachee
- Building Rapport & Trust
- Asking questions to understand and expand the perspective of the coachee
- Develop Empathic Listening skills to hear beyond what is being said
Training Methodology:
- Interactive Mode
- Group Activities
- Videos
- Coaching Practices
- Reflection
Who Should Attend:
Public service officers who are responsible for engaging and developing individuals and teams within your organisation. No prior experience in
coaching is required.
Trainer: Adrian Toh
Guide on the Side - Coaching Skills for Leaders who Empower
S$518.40 per pax w/GST
($480)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of lunch (Halal), refreshments, course materials and e-certificate
Date: 27 June 2023
Venue: Orchard Hotel (Subject to changes)
Course Overview:
The best leaders rarely give direction, unless in critical situations. Poor leaders use only one tool – telling people what to do, or giving them answers without checking if they are useful or needed. In the long run, this makes their people dependent, not independent.
Great leaders stimulate development in others, even when it takes time and effort and one of the most powerful tools leaders can use to develop people and build teams is facilitative-coaching. It is a must-have tool that every leader can learn to work more effectively.
Effective coaching conversations unlock a person’s potential to maximise their own performance. Good coaches believe that the individual always has the answer to their own problems but understands that they may need help to find the answer. Hence, the leader coach is the guide on the side, more than the sage on the stage.
This experiential workshop invites experienced teacher-leaders to calibrate their coaching techniques in supporting and challenging colleagues to achieve their developmental goals. It welcomes guides on the side to harness coaching techniques, trust the process and rediscover the impact of empowering others with ownership of their own personal growth.
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to gain a clearer perspective of:
- Coaching hurdles and inclinations
- Quality of coaching conversation
- Coaching strategies
Training Methodology:
- Dynamic Facilitation Sessions
- Experiential Activities
- Discussions and Application Exercises
- Peer Learning and Reflection
Training Methodology:
- Dynamic Facilitation Sessions
- Highly Interactive Activities and Discussions
- Mock-Up Interview Role Play
- Guided Critique, Feedback and Reflection
Trainer: Klaire Chan