Courses
Ace the Interview
S$1,515.10 per pax w/GST
($1,390)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, lunch, refreshments, and e-certificate
Date: 19 & 20 August 2025
Time: 9.00am to 5.00pm
Venue: Orchard Hotel (Subject to changes)
Course Overview:
To ace an interview, it is quintessential to have a clear perspective of one’s profile, the right technique in highlighting core competencies and one’s aptitudes, plus the ability to communicate succinctly and with confidence. The foci of this two-day workshop target these key elements and provide practical tools to help enhance success with interviews. Through this succinct and experiential programme, Police Officers will be better equipped to sharpen their winning edge and raise their quotient for success at the promotion interview.
Learning Objectives:
Upon successful completion of the workshop, participants should be able to gain a clearer perspective of:
- One’s own profile and effective ways to communicate strengths and blind spots
- Fundamentals of interview protocols
- Practical tool for interview preparation
- Useful techniques to help create positive impression and boost confidence
- Effective steps to enhance effective communication especially when attending to challenging interview questions
Training Methodoloy:
- Dynamic Facilitation Sessions
- Highly Interactive Activities and Discussions
- Mock-Up Interview Role Play
- Guided Critique, Feedback and Reflection
Trainer: Klaire Chan
AI-Driven Storytelling: Mastering Content Creation Tools
S$512.30 per pax w/GST
($470)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments and e-certificate
Date:
9 June 2025
4 August 2025
Time: 9.00am to 5.00pm
Venue: Ngee Ann Polytechnic
Course Overview:
The rise of Artificial Intelligence in content creation brought improvements to productivity like never before. In this hands-on workshop designed for beginners, discover the power of AI-driven tools and techniques through ChatGPT, Canva, MidJourney, and more to craft engaging and personalised content to captivate your audience.
Your content creation journey awaits!
Learning Objectives:
- Understand the basics of AI-driven content
- Explore AI-driven content creation tools and how to apply them
- Choose the AI tools that best suits you requirements
- Learn to craft engaging stories with AI-driven content creation tools
- Learn to write better prompts with prompt engineering
- Tips and strategies to optimise the use of AI tools
Who Should Attend:
You should attend if you want to …
- Utilise AI tools to improve productivity and marketing efforts
- Utilise AI tools to improve stakeholders engagement
- Utilise AI-powered content creation tools proficiently
Trainer: Ahsan Uddin Shan (Ngee Ann Polytechnic)
Data Analytics with Microsoft Excel
S$250.70 per pax w/GST
($230)
Special promotion:
- Participants who attended Fundamentals of MS Excel. Promo code: FMSE5%
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, e-certificate and refreshments
Date:
25 June 2025
27 August 2025
22 October 2025
Venue: POLWEL Co-operative Society Limited (Subject to changes)
Pre-Requisites:
- Knowledge, Skills and Experience:
- Familiar with the Excel’s features or have attended POLWEL’s Fundamentals of Microsoft Excel course
- Know data analysis and worked with intermediate features of Microsoft Excel
- Laptop Software: Microsoft Excel 2019 and above
Course Overview:
Data Analytics with Microsoft Excel is a 1-day course designed for participants who are familiar with the fundamentals of Microsoft Excel to further develop their skills in data analysis. Participants can expect to utilize the software to generate comprehensive data and present them in a manner that is insightful in order to better predict and support decision making at their workplace.
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to:
- Analyze Data using Grouping Functions
- Utilize Advanced Pivot Table Functions
- Create Dashboards to Aid in Visualising Data
- What if Analysis using Goal Seek, Scenario Manager and Data Tables and Solver
Training Methodology:
- Interactive Activities and Facilitation
- Experiential Sharing
- Hands-on Application Exercises
- Group Learning
Who Should Attend:
Officers who have taken POLWEL’s Fundamentals of Microsoft Excel course and support officers who are required to use MS Excel to tabulate data and prepare statistics reports to support their team and department.
Trainer: Maran Chakrapani
Debt Management and Settlement Strategies for SPF Supervisors
S$643.10 per pax w/GST
($590)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments and e-certificate
Date:
8 May 2025
21 August 2025
Venue: 51 Cuppage Road #07-01 Singapore 229469
Course Overview:
Addressing financial challenges early on can help prevent debts from spiraling out of control. This workshop aims to equip SPF supervisors with the skills needed to help their officers manage debt issues and eventually build up their financial health.
This customised workshop is designed for officers in a supervisory position to identify and provide guidance to subordinates who may be facing issues with debt. Learners will learn to utilise the Credit Bureau Singapore (CBS) report to determine the level of unsecured debts and guide their officers to implement a plan for debt repayment.
Learning Outcomes:
By the end of this course, participants will be able to:
- Read the CBS report and determine the total aggregate amount owing, as well as understand the key information stand in the CBS report
- Differentiate the catefories of debts (as defined by SPF Financial Embarrassment framework) and calculate debt-to-income ratio
- Guide a subordinate to draw up a monthly budget with the use of a budget template
- Assist the subordinate to determine the total outstanding balances to resolve debts owed to creditors
- Identify potential options available for debt settlement and understand the help process of Credit Counselling Singapore (CCS)
Trainer: Eugene Chng (Credit Counselling Singapore)
Essential Skills in Mobile Photography and Videography
S$697.60 per pax w/GST
($640)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of refreshments, course materials and e-certificate
Date:
27 & 28 October 2025
8 & 9 December 2025
Venue: Ngee Ann Polytechnic
Course Overview:
Mobile Photography and Videography is for everybody! It is basically a format of photography and videography created with mobile devices. If you have a smartphone, you can also create compelling online content for digital communication.
Join this 2-day Course and experience the joy of producing engaging visual stories using your mobile devices without worrying too much about the technical aspects of photography and videography.
This is a collaboration between POLWEL Co-operative Society and Ngee Ann Polytechnic (School of Flim & Media Studies), to offer customised course to equip the learners with essential photography and videography skills, which in turn helps in creating and curating digital content for their organisation.
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to:
- Use the correct camera feature/setting of the smartphone to capture the image
- Use a variety of photography skill to create a photograph that has good visual interest to draw attention and engage your viewer.
- Pick up tips on basic pre-production: Ideation, storyboarding and planning of an effective branding video
- Learn the ropes of basic production: Hands-on filming, executing filmmaking techniques by using the camera, and lighting & sound
- Finesse your work with post-production: Use iMovie and learn the basic editing and transform your footage into the branding video that you have always wanted
- Apply the principles and techniques of data visualisation to solve real world problems.
Who Should Attend:
Officers who are involved in organisation’s digital communication work and are responsible for developing the organisation’s social content.
Trainer: Siew Kee Liong (Ngee Ann Polytechnic)
Fundamentals of Microsoft Excel
S$163.50 per pax w/GST
($150)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of materials and certificate and refreshments
Date:
21 May 2025
16 July 2025
24 September 2025
Venue: POLWEL Co-operative Society Limited (Subject to changes)
Course Overview:
Fundamentals of Microsoft (MS) Excel is a 1-day hands-on course designed to help learners to get familiarise with MS Excel.
A thorough foundation knowledge on working with MS Excel will be established with step-by- step examples provided to help participants pick up this great tool of Microsoft Office most comfortably.
Learning Outcomes:
Upon completion of the workshop, participant will be able to:
- Apply basic MS Excel formulas and functions
- Manage multiple worksheets in a file (format cell, row, column, tab, etc)
- Analyse and summarise large amount data using Pivot Table
- Utilise charts and graphs to present data
Training Methodology:
- Interactive Activities and Facilitation
- Experiential Sharing
- Hands-on Application Exercises
- Group Learning
Who Should Attend:
Support officers who are required to use MS Excel to tabulate data and prepare statistics reports to support their team and department.
Trainer: Maran Chakrapani
Intermediate Skills in Mobile Photography
S$850.20 per pax w/GST
($780)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments and e-certificate
Date:
2 & 3 June 2025
1 & 2 December 2025
Time: 9.00am to 5.00pm
Venue: Ngee Ann Polytechnic
Course Overview:
On the first day, learners will learn about pictorial composition, capturing portraits, insights into landscape and travel photography, and learn to tell stories through still images.
The second day begins with a transition from theory to practice, with a hands-on photo field trip to Little India. Master the basics of lighting principles for portraiture and on-screen presentations.
Throughout the course, learners will engage in hands-on practice and collaborate in group activities. By the course’s conclusion, learners will be equipped with the ability to capture compelling images with strong compositions that captivates and engages their audience.
Learning Outcomes:
- Learn about pictorial composition and apply it to their photography
- Storytelling through capturing portraits, landscape, macro and close-up photography
- Understand basic lighting techniques for portraiture and onscreen presentations with a YouTuber style
- Engage in hands-on practice, group activities, and mutual feedback
- Enhance their mobile photography skills to capture images with strong compositions
- Experience real-life photography scenarios on a practical field trip to Little India
Trainer: Siew Kee Liong (Ngee Ann Polytechnic)
Leveraging AI to Craft Winning CVs
S$446.90 per pax w/GST
($410)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
Inclusive of course materials, lunch, refreshments, and e-certificate
Date:
30 June 2025
15 August 2025
Time: 9.00am to 5.00pm
Venue: Holiday Inn Singapore Atrium (Subject to changes)
Course Overview:
This workshop is designed specifically for mid-career switchers to seamlessly transition into their next chapter. Learn how to harness the power of AI to create compelling CVs that highlight your unique skill set and experiences. Discover hidden talents and transferable skills that can open doors to exciting new career opportunities. Gain practical tools and strategies to effectively communicate your value to potential employers in a competitive job market.
Learning Outcomes:
By the end of this workshop, you will:
- Master the art of crafting persuasive CVs using AI technology
- Identify and articulate your transferable skills for maximum impact
- Gain confidence in your job search and career transition
Who Should Attend:
This workshop is designed for individuals who are experiencing a career change, whether due to retirement, job displacement, or a desire for professional growth.
Trainer: Jason Tan
Nutrition and Fitness for Peak Performance
S$632.20 per pax w/GST
($580)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, lunch, refreshments, and e-certificate
Date:
12 June 2025
5 September 2025
8 October 2025
Time: 9.00am to 5.00pm
Venue: Royal Plaza on Scotts (Subject to changes)
Course Overview:
Achieving success in fitness isn’t just about what you do, but when and how you do it. Our Fitness Breakthrough Experience utilizes an evidence-based, data-driven approach with assessment tools to provide you with personalized strategies, moving away from one-size-fits-all solutions.
This session is designed for high performers, parents, and anyone seeking to balance work, family, and personal health. It also offers insights into excelling in IPPT for yourself and your team.
Learning Outcomes:
By the end of this workshop, you will:
- Grasp the three fundamental principles for lifelong health.
- Develop ready-to-implement strategies for lasting health changes.
- Recognize the benefits of joint-friendly workouts to enhance daily energy levels.
Who Should Attend:
This workshop is ideal for anyone struggling with routine consistency, overwhelmed by conflicting fitness advice, or not seeing the desired fitness results. It’s particularly beneficial for busy individuals in need of efficient and effective fitness solutions.
Trainer: Terence Choo
Smart Analytics with Power BI
S$1,079.10 per pax w/GST
($990)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments and e-certificate
Date:
12 & 13 June 2025
4 & 5 September 2025
Time: 9.00am to 5.00pm
Venue: Ngee Ann Polytechnic Computer Lab
Course Overview:
A collaboration between POLWEL and Ngee Ann Polytechnic, this customised workshop aims to enable SPF and Home Team officers to unlock the power of data by harnessing the power of AI tools such as Power BI to transform raw data into professionally modeled reports and dashboards.
Learners will be equipped with the skills necessary to utilise Power BI to make informed decisions based on the insights generated by data for key decision-making in their workplace.
This 2-day workshop adopts a blend of discussionbased and scenario-based learning. Learners will also take part in hands-on practice and demonstrations aimed to develop their analytical skills.
Learning Outcomes:
- Understand the Power BI business analytics workflow
- Blend and transform data into interactive dashboards
- Design and build professionally modelled reports
- Learn to organise and design dashboards that will provide insights for KPI reporting and decision making
Who Should Attend:
You should attend if you …
- Need to conduct data analysis on a regular basis
- Want to increase productivity with business intelligence automation
- Want to learn to transform data into insights for organisational needs
Trainer: Neo Kwok Siang (Ngee Ann Polytechnic)
Moving Past the Ups and Downs
S$893.80 per pax w/GST
($820)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments, lunch and e-certificate
Date:
22 & 23 May 2025
17 & 18 July 2025
Time: 9.00 am to 5.30 pm
Venue: Orchard Hotel Singapore (Subject to changes)
Course Overview:
Having stress and encountering difficult emotions are part and parcel of life.
This workshop will equip officers with the necessary knowledge and skills to manage stress and difficult emotions effectively, through discussions and self-insight tools.
Learning Objective:
- Know the theories that underpin emotional and stress management
- Engage in hands-on activities to gain insight into one’s emotional and stress management
- Pick up practical skills to build personal resillience for better well-being
- Apply the knowledge and skills to develop a personal resilience toolkit
Training Methodology:
- Lecture
- Class discussions
- Personality tools
- Group roleplays
- Pair discussions
- Videos
- Workbook exercises
Who Should Attend:
Officers of all levels.
Trainer: Erin Tham Yining
How to Plan a Project Right
S$1,057 per pax w/GST
($970)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments, lunch and e-certificate
Date:
28 & 29 May 2025
21 & 22 July 2025
Venue: Holiday Inn Singapore Atrium (Subject to changes)
Course Overview:
Projects in both the public and private sectors are challenging as they require the management of stakeholder requirements and expectations. Proficiency in project planning is essential for project team members to achieve desired outcomes efficiently and effectively.
This is a two-day workshop on the fundamentals of planning a project. No previous knowledge on project management is needed. The course will share international best practices in project planning, such as those used by the Project Management Institute.
Learning Outcomes:
By the end of this course, participants will be able to:
- Know the ten (10) key knowledge areas in project management
- Initiate a project effectively by setting the objective of the project, organising a project team and understanding the stakeholders in a project
- Collect the requirements of a project from relevant stakeholders
- Capture all the tasks in a project by creating a Work Breakdown Structure or WBS
- Create a schedule for a project by developing a Dependency Diagram and identifying the Critical Path
- Learn how a Gantt Chart can effectively track your project
- Identify, assess and manage risks in projects
Who should attend:
This course is suitable for public officers who wish to learn international best practices in project management to support their department in projects.
Trainer: Tan Soon Meng
Red Teaming Exercise Manager
S$839.30 per pax w/GST
($770)
Fully funded by your LDS (Enhanced) entitlement under Transition Dollars.
Special Promotion:
- BUNDLE DEAL 2 Courses for $1,290 (U.P. $1,400)
(Fundamentals of Red Teaming + Red Teaming Exercise Manager)Inclusive of course materials, certificate and refreshments
Date:
16 & 17 July 2025 (BUNDLE DEAL 2 Courses – 14 to 17 July 2025)
Venue: Temasek Polytechnic (Subject to changes)
Course Overview:
Red Teaming is a programme that uses different scenarios to test the effectiveness of security measures. It serves as a tool for continuous improvement through identification of gaps and recommendation for improvement. Many public and private organisations have adopted Red Teaming to strengthen their security protection programme.
This series of red teaming workshops are customised for Home Team officers who have security operations management background and experience.
Topics:
- Overview of Red Teaming
- Red Teaming – A Critical Thinking Process
- Red Teaming Exercise Process
- Preparation of Exercise Order
- Execution of Red Teaming Exercise
- Preparation and Conduct of After-Action Review
- Recommendations and Follow-up
- Performance Management
- Managing Red Teaming Consultancy Services
Training Methodology:
On-site practical.
Trainer: Dex Yuan (Temasek Polytechnic)
Critical Thinking and Collaborative Problem-Solving Skills
S$599.50 per pax w/GST
($550)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments, lunch and e-certificate
Date:
24 July 2025
Venue: Holiday Inn Singapore Atrium (Subject to changes)
Course Overview:
Being able to handle difficult issues, evaluate problems and create solutions depends on the quality of our thinking. We can improve this by engaging in critical thinking, which involves going through the problem-solving process to clarify our understanding and use useful tools to make decisions.
Learn how to apply critical thinking skills to problem-solving and decision making and enhance your personal effectiveness and work performance.
Learning Outcomes:
At the end of this course, participants will be able to:
- Understand the importance of critical thinking in life and work
- Apply a process for decision-making and problem solving at work
- Apply team-based collaborative tools for problem-solving
- Know what critical thinking is, its key elements and its uses
- Understand that the human thought process has various aspects
- Recognise common errors in thinking such as generalisation and confusing correlation with causation
- Identify and analyse the root causes of problems
- Know how to use tools such a SWOT analysis, Crawford’s Slip Writing Method, 5 Whys Method, Ishikawa diagram, SCAMPER, Decision Tree, and more
- Generate multiple potential solutions and decide between options
- Assess the risks of possible solutions
Who Should Attend:
Public service officers who wish to develop their collaborative (i.e. team-based) problem-solving skills in supporting their team or department.
Trainer: Tan Soon Meng
Fundamentals of Red Teaming
S$686.70 per pax w/GST
($630)
Fully funded by your LDS (Enhanced) entitlement under Transition Dollars.
Special promotion:
- BUNDLE DEAL 2 Courses for $1,290 (U.P. $1,400)
(Fundamentals of Red Teaming + Red Teaming Exercise Manager)Inclusive of course materials, certificate and refreshments
Date:
14 & 15 July 2025 (BUNDLE DEAL 2 Courses – 14 to 17 July 2025)
Venue: Temasek Polytechnic (Subject to changes)
Course Overview:
Red Teaming is a programme that uses different scenarios to test the effectiveness of security measures. It serves as a tool for continuous improvement through identification of gaps and recommendation for improvement. Many public and private organisations have adopted Red Teaming to strengthen their security protection programme.
This series of red teaming workshops are customised for Home Team officers who have security operations management background and experience.
Topics:
- Benefits of Red Teaming
- Intrusion Exercise vs Red Teaming
- Types of Exercises
- SOP for Planning a Red Teaming Exercise
- Exercise Order
- After-Action Review
- Performance Management
- Providing Red Teaming Services
Trainer: Dex Yuan (Temasek Polytechnic)
Building Rapport and Partnerships
S$523.20 per pax w/GST
($480)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments, lunch and e-certificate
Date:
17 June 2025
14 August 2025
9 October 2025
Venue: Orchard Hotel Singapore (Subject to Change)
Course Overview:
Relationship and partnership building skills are crucial for Police Officers as they play a pivotal role in fostering trust, cooperation, and community engagement.
This workshop will equip police officers with skill on building rapport quickly, and maintaining long-term partnerships effectively, through a series of discussions and hands-on practice.
Learning Outcomes:
Upon successful completion of the workshop, participants will be able to:
- Learn the basis of a quality relationship.
- Gain soft skills to build and maintain effective relationships.
Training Methodology:
A series of discussions and hands-on practice.
Trainer: Erin Tham Yining
Empathy and You at Work
S$436 per pax w/GST
($400)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments, lunch and e-certificate
Date:
16 June 2025
22 September 2025
Venue: Holiday Inn Singapore Atrium (Subject to change)
Course Overview:
Most individuals thrive in an inclusive and psychologically safe work environment which will in turn generate higher levels of job loyalty, creativity and productivity. As a leader, you can create a vibrant and supportive workplace to facilitate a strong sense of belonging with your team.
Embark on a journey to explore what is empathy and how to incorporate it into your daily thoughts, habits and routines. You will also get to focus on understanding and managing emotions, fostering genuine connections, and enhancing team collabotation. Learn useful skills of applying effective communication strategies and the handling of difficult situations with empathy and emotional intelligence.
Topics:
- Introduction to “Empathy”, “Sympathy” and “Compassion”
- Emotional Empathy and Cognitive Empathy
- Empathetic Leadership – What is it?
- Powerful ways to be a more empathetic leader
- Active Listening and Empathetic Listening
- Managing Change, Conflicts and Difficult Conversation
- Creating a Culture of Empathy in your workplace
Learning Objecyives:
- Understanding the importance of Empathy in Leadership
- Developing Empathetic Communcation Skills
- Using Empathy to solve conflicts
- Creating a culture of Empathy in the workplace
Training Methodology:
A series of mini-lectures, exercises, games, group discussion and activities.
Who Should Attend:
Managers, supervisors or anyone who is curious about how empathy can impact their leadership styles.
Trainer: Robin Liu
Managing Conflicts on the Frontline
S$643.10 per pax w/GST
($590)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, e-certificate, lunch (Halal) and refreshments
Date: Course date upon request from SPF Home Team Divisions (minimum pax of 15)
Venue: Supreme Court Building
Course Overview:
The role of frontline enforcement officers often entails dealing with high tension situations that demand them to intervene and resolve conflicts between individuals or groups.
This course is designed to equip frontline enforcement officers with the necessary skills and knowledge to manage conflict effectively during their work, with the aim help deescalate conflict and achieving a compromise or agreement between the disputing parties.
This is a collaboration between POLWEL Co-operative Society and Singapore Mediation Centre (SMC), to offer customised mediation course to equip the course participants with conflict management skills. The course also aims to help participants develop problem-solving and conflict resolution skills to help resolve conflicts in a productive way.
Learning Outcomes:
By the end of the course, learners will be able to:
- Learn the basic concepts of mediation, its different stages and the basic understanding of the different spectrum of conflict resolution at the frontline;
- Develop direct conflict resolution skills enabling enforcement officers to effectively manage conflicts at the frontline and help to address misunderstanding and disharmony within the community; and
- Apply practical skills to manage common frontline issues within the community.
Trainer: David Lim (Singapore Mediation Centre)
Stress Management to Build Resiliency
S$436 per pax w/GST
($400)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments, lunch and e-certificate
Date:
19 May 2025
14 July 2025
15 September 2025
Venue: Holiday Inn Singapore Atrium (Subject to change)
Course Overview:
It is quite common now to observe that more and more people are encountering stress through challenging times at work and home. While some stress may be inspiring and motivating for some towards striving to improve and achieve their dreams, but excessive stress when unmanaged will not only be damaging to our mental and physical health, it will also affect staff morale leading to lower productivity, poor performance and even conflicts at work
This workshop seeks to help the participants better understand stress and the connection between our body and mind. This gives them a better understanding about the internal and external sources and triggers of stress and emotional reactions and how it affects us, our life and work. Together with techniques covered in the workshop, the participants will be able to develop a certain level of self-awareness and personal resiliency.
Topics:
- Understand what stress is, the sources and the signs and symptoms
- Our perceptions and stress, knowing the mind body connection and the triggers
- The impacts of stress
- Strategies in managing our physical stress
- Building mental resiliency and how to leverage this technique to manage stress
- Understand the linkage between emotions and conflicts that result in stress
- Appreciate the time pressure on our stress levels
- Application of techniques and strategies to manage our emotions, conflicts and time
Learning Objective:
At the end of this workshop, the participants will walk away with:
- Understand our emotions and stress level
- Know what are the causes and sources of stress
- Know the effect when placed under tremendous physical or psychological stress
- Understand the basic principles of stress management
- Appreciate what it means to resilience building
- Develop a long-term action plan to minimize and better handle our stress through our emotional management and resiliency
Training Methodology:
- Interactive Presentation with facilitated discussions
- Skill practice
- Discussion and feedback
- Action planning
Who Should Attend:
Managers, Supervisors, and anyone who seeks to better manage their stress and time to improve their professional and personal life.
Trainer: Robin Liu
Supervisory Care for Officers in Distress
S$512.30 per pax w/GST
($470)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments, lunch and e-certificate
Date:
9 May 2025
3 July 2025
4 September 2025
Time: 9.00am to 5.30pm
Venue: Royal Plaza on Scotts (Subject to changes)
Course Overview:
In the journey of life, anyone can encounter mental health challenges or personal difficulties, and these issues can sometimes spill over into the workplace.
This workshop is designed to empower supervisors with the tools and knowledge they need to navigate these challenges. By delving into common mental health problems and providing insights into recognising signs of distress, this workshop equips supervisors to identify officers in need.
More importantly, supervisors will learn the skills to engage in supportive conversations about the issues, all from a supervisory care perspective.
Learning Outcomes:
- Gain an understanding of prevalent mental health issues
- Acquire the knowledge and skills to identify officers who are experiencing distress
- Develop the capability to effectively engage officers facing distress from a supervisory position
Who Should Attend:
Targeted for officers who are …
- In a supervisory role
- Required to manage a team directly
- Involved in training, instructing, and coaching
Trainer: Erin Tham Yining
Coaching For Team Effectiveness
S$436 per pax w/GST
($400)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, certificate and refreshments
Date:
26 May 2025
25 August 2025
13 October 2025
Venue: Holiday Inn Singapore Atrium (Subject to changes)
Course Overview:
Developing a successful and effective team requires support from team members at both an individual and a group level. Coaching is a powerful process which can be used to foster an engaged and motivated team by enabling team members to develop their skills effectively.
This workshop aims to introduce the concepts of coaching and mentoring, and the difference between the two. Learn how to enhance your ability to leverage the capacity and capability as a coach in developing, increasing the effectiveness of your team and discover how coaching skills can be an effective time management tool.
Learning Outcomes:
The benefits and learning outcomes from the workshops that you can expect to gain are as follows:
- Definition of Coaching and the differences between Mentoring, Counseling and Coaching
- Learn at least 2 Models of Coaching
- Understand and learn how to apply coaching skills
- Greater personal mastery as a coach for people development and personal effectiveness
- Team learning and establishing quality of conversations
Who Should Attend:
Mid-management, team supervisors, team/project leads, newly appointed leaders etc.
Trainer: Robin Liu
Identi3 of an Effective Team
S$643.10 per pax w/GST
($590)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Cluster Discount (Min 4 participants)
Inclusive of course materials, lunch, refreshments, and e-certificate
Date:
6 May 2025
Time: 9.00am to 5.00pm
Venue:Orchard Hotel (Subject to changes)
Course Overview:
This workshop helps participants pause to reflect on one’s strengths, to better leverage them while being mindful of their blind spots. Armed with the clarity, we are then reminded to look outwards and appreciate how others in the team may well be differently endowed or challenged.
The key outcome is to grow the fortitude to celebrate differences, cherish similarities, address gaps, and build viable skills to create and foster healthy working relationships within the team and at the workplace.
Learning Outcomes:
Upon successful completion of the workshop, participants will be better able to:
- Recognise the different strengths and challenges in oneself
- Interact with greater awareness of similarities and differences with others
- Leverage group dynamics for win-win outcomes
- Appreciate preferences and blind spots to build better workplace relationships and team effectiveness
- Begin to improve mindfulness for team harmony by applying self-awareness, self-management, team awareness, and team management
Training Methodology:
- Highly interactive facilitation
- Short lectures and video learning
- Discussions and reflections
- Group Experiential activities
Trainer: Klaire Chan
Better Emails Made Easy!
S$523.20 per pax w/GST
($480)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments and e-certificate
Date:
11 June 2025
13 August 2025
12 November 2025
Venue: POLWEL Co-operative Society Limited (Subject to changes)
Course Overview:
Do you wish you could spend less time crafting an urgent email?
Are you often frustrated with waiting for the returns you have requested via last week’s email?
Are you overwhelmed with too much information to pack into an important reply that should have been written with a more positive tone of voice?
If your answer is “yes” to any of the above, then this interactive one-day workshop is for you!
Equip yourself with easy tools, templates and proven techniques to write effective emails efficiently. Better manage your day-to-day workload and achieve your communication goals with clearly composed emails that get the message across to your target readers more successfully and in a shorter time.
Succinct, structured and interactive, this workshop is designed and conducted by an experienced practitioner who believes in practical tips and shares key insights to make effective email writing a breeze.
Learning Outcomes:
Upon successful completion of the course, participants will be able to gain a clearer perspective and confidence in:
- Tailoring emails to respond more effectively to different needs and target readers
- Structuring thoughts and constructing clearer emails with essential steps for purposeful writing
- Disseminating information more appropriately with word choices and positive framing of expressions
- Checking and editing key areas in emails to address common grammatical and writing errors for a more professional image
Training Methodology:
- Lectures
- Group Activities
- Videos
- Case Studies
- Reflection
Who Should Attend:
Public service officers who wish to write emails more effectively and efficiently to better manage workplace communication.
Trainer: Klaire Chan
Communicate to Influence
S$577.70 per pax w/GST
($530)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, certificate, lunch and refreshments
Date:
21 August 2025
6 November 2025
Venue: Orchard Hotel (Subject to changes)
Course Overview:
Communicating and influencing are intrinsically linked in today’s complex and volatile business environment. Yet many of us have not been trained to communicate and influence across a wide range of stakeholders. An effective communicator conveys ideas clearly and consistently and turns their communication skills into powerful tools. This can have a lasting impact on productivity and working relationship.
This one-day session explores the fundamentals of effective communication and focuses on using your skills to influence change, infuse confidence, maintain, and grow relationships in a challenging workplace.
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to:
- Communicate persuasively and effectively with stakeholders to achieve a meaningful change
- Examine different communication approaches and techniques to build trusted and sustainable relationships
- Frame conversations to create positive outcomes
- Give structured feedback
Training Methodology:
- Lectures
- Group/Pairing discussions
- Peer sharing session
- Group Activities (role-play & games)
- Reflection
Who Should Attend:
Learners who wants to develop effective communication skills to influence a wide range of audience.
Trainer: Norsiah Jumaen
Essential Presentation Skills
S$1,057.30 per pax w/GST
($970)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, e-certificate, lunch and refreshments
Date:
4 & 5 June 2025
Venue: Holiday Inn Singapore Atrium (Subject to changes)
Course Overview:
Making presentations is part and parcel of most public officers’ duties. This two-day workshop will help learners develop the skills for presenting effectively.
We will cover skills that are used in-person but which are also applicable for virtual presentations. This workshop will be most useful for participants who are new to or still gaining experience in making presentations.
Learning Outcomes:
The topics covered will include:
- The sequence of preparing and making a presentation
- Assess your target audience
- Structure your presentations for impact and retention
- Tools and techniques for virtual presentations
- Set up your venue for in-person presenting success
- Use of in-person presentation equipment
- Avoid death by PowerPoint – produce and use slides the right way
- The need for presentation, practice and proper timing
Trainer: Tan Soon Meng
Mastering Visual Excellence with the SPF PowerPoint Template
S$632.20 per pax w/GST
($580)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments, lunch and e-certificate
Date:
10 July 2025
23 October 2025
Time: 9.00am to 5.00pm
Venue: Royal Plaza on Scotts (Subject to changes)
Course Overview:
Deliver a professional and well-structured presentation using the SPF Visual Identity System (VIS) PowerPoint template. Created using design principles, the VIS template aims to create consistent and visually appealing slide decks to achieve the desired presentation outcomes.
Learners will be guided on how to choose the right styles and the optimal way to reinforce the messages to be communicated, including the creation of visuals with graphs and infographics.
Elevate your presentation game now and set yourself apart from the rest!
Learning Outcomes:
- Use the VIS PowerPoint template to create an effective presentation
- Learn the fundamentals of the 5Cs design principle – Comply, Clear, Consistent, unCluttered, and CV.
- Redesign your existing slides by applying the 5Cs principle.
- Select and implement suitable content and visual designs to emphasize key takeaways
Who Should Attend:
You should attend if you …
- Need to give effective and high-quality presentations on a regular basis
- Want to learn the principles of an impactful and visually appealing presentation
- Are a seasoned presenter looking for fresh perspectives
Trainer: Norsiah Jumaen
The Art and Science of Social Media Engagement
S$948.30 per pax w/GST
($870)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments and e-certificate
Date:
17 & 18 June 2025
6 & 7 October 2025
Time: 9.00am to 6.00pm
Venue: 10 Anson Rd, #25-08 International Plaza, Singapore 079903
Course Overview:
Social Media has evolved into a power tool – not just for one’s self, but for community engagement and public safety as well.
Find out how you can utilise the potential of social media to strengthen ties with the communities you serve.
Learning Objectives:
- Fundamentals of Social Media
- Planning a Social Media Strategy
- Plan your Approach to Develop Content
- Amplify and Deliver Content
- Social Media Analytics
- Community Management
Who Should Attend:
You should attend if you want to …
- Improve your Social Media proficiency
- Increase your productivity with Social Media
- Interested in Social Media Management
- Interested in community engagement
Trainer: Walter Lim (Equinet Academy)
Write It Right
S$490.50 per pax w/GST
($450)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, certificate and refreshments
Date:
5 May 2025
4 September 2025
Venue: POLWEL Co-operative Society Limited (Subject to changes)
Course Overview:
Do you respond to public enquiries and give feedback? Do you find it challenging to structure your writing effectively? Do you feel inadequate to impact your reader using the correct language? In this workshop, you will apply writing principles to produce readerfocused, clear, and concise documents using error free, plain English to say what you mean and achieve the result you want.
The activities and practise sessions are designed to put your new skills into action. You will realize the importance of word choices and gain critical skills to communicate more effectively with your customers, stakeholders, and senior management. The better you can relate to them, the stronger their engagement with your content will be. This course will also address common grammar mistakes.
Learning Outcomes:
Upon successful completion of the workshop, you should be able to:
- Be explicit, clear, and concise writing your ideas
- Use modern writing conventions to plan and write professional documents
- Build rapport with the audience using reader-friendly language and the appropriate level of formality
- Project a refined image through accurate use of English grammar
Training Methodology:
- Lectures
- Group/Pair discussions
- Games
- Peer feedback
- Feedback from the trainer
Who Should Attend:
Public officers who would like to develop a strong foundation in writing.
Trainer: Norsiah Jumaen
The Emotional-Intelligent Leader
S$708.50 per pax w/GST
($650)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, certificate, lunch and refreshments
Date:
26 May 2025
28 July 2025
29 September 2025
Venue: Orchard Hotel (Subject to changes)
Course Overview:
Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel and act. Powerful leadership is related to connecting to the feelings of others and directing that energy to achieving goals. The One-day workshop provide you with a deeper understanding of your personal EQ in relation to you as a leader.
Learning Outcomes:
By the end of this course, participants will be able to:
- Understand your Emotional Resilient Profile
- Learn the brain science behind emotional Intelligence
- Acquire knowledge of your 4 Emotional Intelligence competencies
- Understand specific areas of strength and opportunities for development
- Practice empathic listening to enhance communication with your staff
- Develop an Action Plan to enhance your Emotional Intelligence
Training Methodology:
- Interactive Mode
- Group Activities / Discussions
- Peer sharing session
- Case Studies
- Reflection
Who Should Attend:
Senior officers, managers, team/project leads and team supervisors.
Trainer: Adrian Toh
The Mindful Leader
S$1,624.10 per pax w/GST
($1,490)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, lunch, refreshments, and e-certificate
Date:
17 to 19 June 2025
Time: 9.00am to 5.00pm
Venue: Orchard Hotel (Subject to changes)
Course Overview:
To achieve long-term success, it is important for organisations to equip their most promising executives to manage the inevitable challenges inherent with moving into new and increasingly more complex leadership roles.
The course offers a unique blend of group learning and One-to-One Executive Coaching Session for each participant, which allow leaders to gain better understanding of their own approach to leadership, gain clarity on possible blind spots with their coaches and leverage on their strengths to optimise and sustain their potential.
Learning Outcomes:
By the end of this workshop, participants will:
- Understand, recognise and foster the right leadership qualities in themselves and others
- Advance their personal leadership skills and accelerate their individual role in building and leading a high-performing team
- Manage organisational politics and build relationships to achieve both professional and personal goals
- Develop fundamental coaching skills to enhance team members’ performance and potential
Who Should Attend:
Mid-management, team supervisors, team/project leads, newly appointed leaders.
Trainer: Klaire Chan
Effective Coaching for Leaders
S$991.90 per pax w/GST
($910)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, refreshments, lunch and e-certificate
Date:
30 June & 1 July 2025
25 & 26 August 2025
27 & 28 October 2025
Venue: Orchard Hotel (Subject to changes)
Course Overview:
Coaching skills are an essential part in any leader’s toolkit. It develops stronger relationship within the team, promotes personal growth and an action-based approach to achieving organization/personal goals.
Join us for this 2-day hands-on workshop to help better understand the coaching framework, toolkit and adopt the right mindset for managing your team.
Learning Outcomes:
Upon successful completion of the workshop, participants should be able to know/apply:
- Why coach
- What is coaching
- Coaching model, the GROW model
- Coaching as a leadership style
- Mindset of a coach and coachee
- Apply Essential Coaching Skills to bring out the best in your coachee
- Building Rapport & Trust
- Asking questions to understand and expand the perspective of the coachee
- Develop Empathic Listening skills to hear beyond what is being said
Who Should Attend:
Public service officers who are responsible for engaging and developing individuals and teams within your organisation. No prior experience in coaching is required.
Trainer: Adrian Toh
Guide on the Side - Coaching Skills for Leaders who Empower
S$643.10 per pax w/GST
($590)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of lunch, refreshments, course materials and e-certificate
Date:
8 May 2025
9 July 2025
10 September 2025
Venue: Orchard Hotel (Subject to changes)
Course Overview:
The best leaders rarely give direction, unless in critical situations. Poor leaders use only one tool – telling people what to do, or giving them answers without checking if they are useful or needed. In the long run, this makes their people dependent, not independent.
Great leaders stimulate development in others, even when it takes time and effort and one of the most powerful tools leaders can use to develop people and build teams is facilitative-coaching. It is a must-have tool that every leader can learn to work more effectively.
Effective coaching conversations unlock a person’s potential to maximise their own performance. Good coaches believe that the individual always has the answer to their own problems but understands that they may need help to find the answer. Hence, the leader coach is the guide on the side, more than the sage on the stage.
This experiential workshop invites leader coaches to hone their skills in one of the most proven and effective tools to improve developmental outcomes of people they influence.
Learning Objectives:
Upon successful completion of the workshop, participants should be able to gain a clearer perspective in:
- Differentiating coaching facts from misconceptions
- Uncovering one’s own coaching inclinations and hurdles
- Leveraging on key coaching skills to enhance coaching presence
- Refining the quality and impact of coaching conversations
- Using coaching models and strategies to improve workplace performance and support staff development
Methodology:
- Dynamic Facilitation Sessions
- Experiential Activities
- Discussions and Application Exercises
- Role Play, Peer Learning, Feedback and Reflection
Who Should Attend:
HODs, team supervisors, team/project leads, newly appointed leaders etc.
Trainer: Klaire Chan
LEADING WITH IMPACT: Enhancing People Skills for Leadership Excellence
S$959.20 per pax w/GST
($880)
Special promotion:
- Register 1 month before course date to Enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, lunch, refreshments, and e-certificate
Date:
13 & 14 May 2025
Time: 9.00am to 5.00pm
Venue: Royal Plaza on Scotts (Subject to changes)
Course Overview:
Every officer is a leader in their role, exerting influence over those who work with them.
This workshop will equip officers at all levels with skills on leading and motivating their teams, in both peace time and crisis situations, in order to build highly effective teams.
Learning Outcomes:
By the end of this workshop, you will:
- Know the leadership theories underpinning teambuilding and motivation
- Learn practical techniques to build and motivate the team
- Apply skills to coach and provide feedback to employees
- Learn techniques to build trust with team
- Learn how to plan and execute team crisis management
Who Should Attend:
This course targets officers of all levels.
Trainer: Erin Tham
Sun Tzu Art of War – 30 Ways to Transform
S$577.70 per pax w/GST
($530)
Special promotion:
- Register 1 month before course date to enjoy 5% Early Bird Discount
- Additional 5% Group Discount (Min 5 participants)
Inclusive of course materials, lunch, refreshments, and e-certificate
Date:
5 June 2025
20 August 2025
29 October 2025
Time: 9.00am to 5.00pm
Venue: Royal Plaza on Scotts (Subject to changes)
Course Overview:
If you are a leader or manager in your organisation and wish to transform your leadership and management to a new level, this is the course to attend. Many successful individuals from the government and corporate sector draws insights from Sun Tzu, the military strategist. With thirty real stories drawing lessons from Sun Tzu’s Art of War, the trainer shares insights on leadership and change management from 20 years in corporate sector and private practice, and 30 years in combined active, reserve and volunteer uniformed services. This workshop contains short stories, business cases and project experiences during the COVID pandemic and his many discoveries to pivot and transform.
Every participant will receive a hardcover copy of Sun Tzu Art of War – 30 Ways to Transform.
Learning Outcomes:
By the end of this workshop, you will:
- Understand how Sun Tzu’s principles apply to modern leadership and business scenarios
- Develop a toolkit for managing change, competition, and crisis effectively
- Learn strategies for building resilience and differentiating in saturated markets
- Gain insights into aligning team dynamics with overarching goals
- Leave with actionable steps to pivot and sustain personal or professional growth
Who Should Attend:
- Managers who manage a team
- Leaders at a career crossroads or transitioning out of employment
- Directors looking for transformative strategies to pivot or grow sustainably
- Individuals interested in leadership insights and change management principles
Trainer: Matthew Yap