POLWEL was appointed by the Singapore Workforce Development Agency (WDA), predecessor of SkillsFuture Singapore (SSG) and WorkForce Singapore (WSG), as an Approved Assessment Organisation (AAO) under the Security Workforce Skills Qualifications (WSQ) framework in 2006. As an independent assessment body for the private security industry, POLWEL AAO works closely with the Singapore Police Force and SSG in managing the assessment regime to ensure adherence to the relevant competency requirements.
POLWEL AAO manages more than 60 qualified assessors who are mostly retired or former Police / Home Team officers with years of experience in the security domain. The assessment team conducts more than 50,000 assessments annually, covering close to 40 Security WSQ modules ranging from Certificate to Diploma levels.
ISO 9001:2015 standards
In delivering the comprehensive scope of assessment services, POLWEL AAO provides the necessary support to about 20 Security WSQ Approved Training Organisations (ATOs) in Singapore, especially through the online platform of the Assessment Management System. With the wealth of experience and expertise in conducting assessments and managing assessment-related operations, POLWEL AAO has been certified to operate a quality management system conforming to ISO 9001:2015 standards.
Existing Approved Training Organisation (ATO) users can login to POLWEL AAO’s Assessment Management System (AMS) to access the full suite of services such as assessment booking, finance tracking, e-SOA issuance, competency rate reporting, etc. A new user of an existing ATO account will be required to seek internal approval before approaching POLWEL AAO to set up the individual user account.
Prior to acceptance of assessment bookings, a new ATO will be required to work with POLWEL AAO in the following areas:
- Alignment of training courseware with assessment requirements
- Arrange for site audit of assessment facilities to be conducted by POLWEL AAO
- Set up of ATO account in AMS
- Other administrative and finance arrangements
Frequently Asked Questions
|1) How do ATOs download the electronic Statement of Attainments (e-SOAs) for their candidates?||Since the launch of MySkillsFuture Portal in April 2019, ATOs should advise candidates to self-help by logging into MySkillsFuture Portal using their SingPass and navigate to “Skills Passport” to download their e-SOAs.|
|2) How can ATOs assist their candidates to do a re-print of the SOA that was issued prior to October 2014 (hardcopy SOA)?||The candidate is required to submit a request to SkillsFuture Singapore (SSG) via the Feedback Portal for further assistance.|
|3) What is the process if the ATO’s candidate wishes to lodge an appeal against the ‘Not Yet Competent’ assessment result?||The candidate will be required to lodge the appeal through his / her ATO, which will then be forwarded to POLWEL AAO. The completed appeal application form together with the corresponding appeal fee payment must reach POLWEL AAO within 7 working days from the date of assessment. The outcome of the appeal will be communicated to the candidate through the ATO.|
|4) How can POLWEL AAO assist ATOs which will be conducting training for a security module that is assessed by POLWEL AAO?||ATOs may liaise with POLWEL AAO to arrange for a briefing session to align the training courseware with the assessment requirements. Prior to booking of assessments for the new module, ATOs should also arrange with POLWEL AAO to conduct an audit of the relevant props and equipment necessary for the assessment. An administrative fee will be applicable for the conduct of the site audit.|
|5) How should ATOs engage POLWEL AAO when they move to a new location / add a new location for the purpose of conducting assessment?||Prior to booking of assessments at a new assessment location, ATOs should arrange with POLWEL AAO to conduct an audit to ensure that the site is suitable and equipped with the relevant props and equipment for the conduct of assessments. An administrative fee will be applicable for the conduct of the site audit.|
For individuals who are interested to sign up for Security WSQ courses, please visit the website of SkillsFuture Singapore (SSG) for more information. For application of security officer licence or licensing-related enquiries, please visit the website of the Police Licensing & Regulatory Department (PLRD). After undergoing training at the Approved Training Organisations (ATOs), candidates are scheduled to be assessed independently by POLWEL AAO assessors. The assessment registration with POLWEL AAO and other arrangements are facilitated by the ATOs on behalf of the candidates. For assistance or enquiries, candidates should approach their respective ATOs. Frequently Asked Questions
|1) I am interested to attend WSQ security training. Does POLWEL conduct training for Security WSQ modules?||POLWEL does not conduct training for the Security WSQ modules. For training enquiries and course availability, please contact the Approved Training Organisations (ATOs) for more information.|
|2) I have completed my assessment recently and was graded ‘Competent’. When will I receive my electronic Statement of Attainment (e-SOA)?||Singaporeans can access their WSQ electronic certificates (e-SOA) by logging into the MySkillsFuture portal, with their SingPass, 3 weeks after the date of assessment. If you are unable to access the MySkillsFuture portal, or need assistance in printing your e-SOA, please approach your ATO for assistance. For foreigners who have no SingPass, you may download your e-SOA from MySkillsFuture portal by navigating to Digital Services -> Individuals -> Download Certificates. You may refer to User Guide for more information.|
|3) I have completed my assessment. How do I apply or update my Security Officer Licence?||After the assessment, your result will be released to the Police Licensing and Regulatory Department (PLRD). This process will take at least 3 working days. For application, updating and enquiries relating to your Security Officer Licence or licensing matters, please contact Police Licensing & Regulatory Department (PLRD). You may contact them at 6835 0000 or visit their website for information.|
|4) Who should I contact for matters relating to Security Identification Card?||You may contact the Union of Security Employees (USE) at 6291 5145, located at 200 Jalan Sultan, #03-24 Textile Centre, Singapore 199018.|
|5) How do I apply for the WSQ SkillsFuture Qualification Award?||To apply and receive the Skills Qualification monetary awards from SkillsFuture Singapore (SSG), you will need to obtain the relevant WSQ Full Qualification (Certificate, Advanced Certificate and Diploma) If you have not attained the full qualification yet, please contact your training provider for assistance. To apply for the SkillsFuture Singapore (SSG) Qualification Award, please visit SkillsFuture’s website here. Click here for a guide from SkillsFuture’s website on how to apply for the SkillsFuture Qualification Award. Please note that the SkillsFuture Qualification Award is processed by SSG. You may wish to contact SSG for the status of your application.|
|6) How do I apply for the WSQ Full Qualification?||If your last qualifying module leading to the full qualification was assessed by POLWEL (based on assessment date of the module), you may apply for the full qualification by emailing us at firstname.lastname@example.org with the following details:
– Full name as per NRIC/FIN number
|7) How do I download my WSQ SkillsFuture certificate(s)?||Your certificates are issued by SkillsFuture Singapore (SSG). You can download your certificate via their website or mobile application: SkillsFuture website: You can download the electronic copy of your WSQ SkillsFuture certificate(s) via the following steps:
SkillsFuture mobile application:
|8) How do I get updates on my SkillsFuture Full Qualification application/award status? What is the waiting time to receive the full qualification and monetary award?||SkillsFuture Singapore (SSG) is the issuing body for WSQ full qualification and monetary award. As such, we are unable to advise on the timeline that you can expect to receive your full qualification. You can contact SSG via the following: Hotline: 6785 5785 Website: https://www.skillsfuture.gov.sg/ Feedback: https://portal.ssg-wsg.gov.sg/feedback|
|9) I have completed my assessment. How do I retrieve my assessment record issued by POLWEL AAO?||3 days after your date of assessment, you can view and/or download your assessment record from POLWEL Assessment Management System (AMS) https://aao-ams.polwel.org.sg/e_record.zul. The page is best viewed with laptop and desktop. You are required to enter your personal identification number, date of birth and date of assessment (of the module that you wish to retrieve the record).|
10) I was exempted by Police Licensing and Regulatory Department (PLRD) for certain security modules.
Can I use these exemptions to apply for the WSQ Full Qualification (Certificate, Advanced Certificate and Diploma)?
|SkillsFuture Singapore (SSG) no longer accept modules that were exempted by PLRD for the purpose of WSQ Full Qualification.|
The Assessment-Only Pathway (AOP) is an option for individuals who have developed the relevant skills, experience and knowledge but have never had them formally recognised. Without having to undergo formal training, candidates may achieve a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG) if they are assessed to be competent via the AOP.
Only individuals who are exempted from the training requirements by the Police Licensing & Regulatory Department (PLRD) to be a licensed security officer or supervisor / private investigator may apply for AOP available for the following licensing modules:
- Guard and Patrol (Provide Guard and Patrol Services)
- Incident Response (Handle Security Incident and Services)
- Guard and Patrol (Supervise Security Officers)
- Information Collection (Perform Investigation Activities in Compliance with Legal Requirements)
For more information / to apply for AOP, please download and complete the following forms:
- Information Sheet / Application Form
- Self Assessment Checklist (please download the module which you are applying for):
In collaboration with the authorities, POLWEL has introduced the Progressive Wage Model – Assessment-Only Pathway (AOP) to assist security agencies in meeting the security training requirements for Progressive Wage Model (PWM) and third basic licensing unit. Security agencies may send their officers, who have developed the relevant skills, experience and knowledge but have never had them formally recognised, to undergo assessment for the following modules:
Senior Security Officer
- Information Sheet
- Deterrence (Manage Disorderly Conduct and Threatening Behaviour)
- Access Control Management (Operate Basic Security Equipment)
For more information / registration for PWM-AOP, security agencies may contact POLWEL AAO via email at email@example.com.