SECURITY ASSESSMENT SERVICES
POLWEL was appointed by the Singapore Workforce Development Agency (WDA), predecessor of SkillsFuture Singapore (SSG) and WorkForce Singapore (WSG), as an Approved Assessment Organisation (AAO) under the Security Workforce Skills Qualifications (WSQ) framework in 2006. As an independent assessment body for the private security industry, POLWEL AAO works closely with the Police Licensing and Regulatory Department (PLRD) and SSG in managing the assessment regime to ensure adherence to the relevant competency requirements.
POLWEL AAO manages more than 50 qualified assessors who are mostly retired or former Police / Home Team officers with years of experience in the security domain. The assessment team conducts more than 30,000 assessments annually, covering close to 40 Security WSQ modules ranging from Certificate to Diploma levels.
ISO 9001:2015 standards
In delivering the comprehensive scope of assessment services, POLWEL AAO provides the necessary support to about 20 Security WSQ Approved Training Organisations (ATOs) in Singapore, especially through the online platform of the Assessment Management System. With the wealth of experience and expertise in conducting assessments and managing assessment-related operations, POLWEL AAO has been certified to operate a quality management system conforming to ISO 9001:2015 standards.
Existing Approved Training Organisation (ATO) users can login to POLWEL AAO’s Assessment Management System (AMS) to access the full suite of services such as assessment booking, finance tracking, e-SOA issuance, competency rate reporting, etc. A new user of an existing ATO account will be required to seek internal approval before approaching POLWEL AAO to set up the individual user account.
Prior to acceptance of assessment bookings, a new ATO will be required to work with POLWEL AAO in the following areas:
- Alignment of training courseware with assessment requirements
- Arrange for site audit of assessment facilities to be conducted by POLWEL AAO
- Set up of ATO account in AMS
- Other administrative and finance arrangements
Frequently Asked Questions
|1) How do ATOs download the electronic Statement of Attainments (e-SOAs) for their candidates?||ATOs can login to POLWEL AMS > Resource Library to retrieve the e-SOAs 3 weeks after the date of assessment. Candidates can also download their e-SOAs from SkillsConnect portal using their SingPass.|
|2) How can ATOs assist their candidates to do a re-print of the SOA that was issued prior to October 2014 (hardcopy SOA)?||A candidate may request for a re-print of the SOA but it will be issued in the form of an e-SOA. ATOs may send the request on the candidates’s behalf to POLWEL at email@example.com. An administrative fee will be applicable for processing the re-issuance request.|
|3) How do ATO’s candidates request for the full qualification certificate if the last qualifying module leading to the full qualification was assessed by POLWEL AAO?||Since April 2019, SSG has streamlined the process for the generation of full qualification for “Certificate in Security Operations”. Candidates whose last qualifying module attained after 15 April 2019, will have their full qualification auto generated by SSG.
For other certification levels, if the last qualifying module leading to the full qualification was assessed by POLWEL AAO, the ATO may advise the candidate to visit POLWEL AAO’s office to request for issuance of full qualification Certificate by SSG.
|4) What is the process if the ATO’s candidate wishes to lodge an appeal against the ‘Not Yet Competent’ assessment result?||The candidate will be required to lodge the appeal through his / her ATO, which will then be forwarded to POLWEL AAO. The completed appeal application form together with the corresponding appeal fee payment must reach POLWEL AAO within 7 working days from the date of assessment. The outcome of the appeal will be communicated to the candidate through the ATO.|
|5) How can POLWEL AAO assist ATOs which will be conducting training for a new WSQ security module that is assessed by POLWEL AAO?||ATOs may liaise with POLWEL AAO to arrange for a briefing session to align the training courseware with the assessment requirements. Prior to booking of assessments for the new module, ATOs should also arrange with POLWEL AAO to conduct an audit of the relevant props and equipment necessary for the assessment. An administrative fee will be applicable for the conduct of the site audit.|
|6) How should ATOs engage POLWEL AAO when they move to a new location / add a new location for the purpose of conducting assessment?||Prior to booking of assessments at a new assessment location, ATOs should arrange with POLWEL AAO to conduct an audit to ensure that the site is suitable and equipped with the relevant props and equipment for the conduct of assessments. An administrative fee will be applicable for the conduct of the site audit.|
For individuals who are interested to sign up for Security WSQ courses, please visit the website of SkillsFuture Singapore (SSG) or obtain a copy of SSG’s Security WSQ Framework Guidebook for more information. For application of security officer licence or licensing-related enquiries, please visit the website of the Police Licensing & Regulatory Department (PLRD).
After undergoing training at the Approved Training Organisations (ATOs), candidates are scheduled to be assessed independently by POLWEL AAO assessors. The assessment registration with POLWEL AAO and other arrangements are facilitated by the ATOs on behalf of the candidates. For assistance or enquiries, candidates should approach their respective ATOs.
Application for Full Qualification Certificate
The Security WSQ qualifications are offered at three levels – Operational, Supervisory and Managerial – and each qualification is made up of core and elective modules. Candidates who have completed the pre-requisites of any three levels, may apply for the related full qualification certificate.
If the last qualifying module was assessed by POLWEL AAO, the candidate may approach POLWEL AAO to process the request for Full Qualification Certificate to be issued by SSG. Please visit POLWEL AAO office to submit the request and bring the following documents:
- Duly completed Full Qualification Certificate Application Form
- Assessment Records / Statements of Attainment (SOAs) / Transcript
Frequently Asked Questions
|1) I am interested to attend WSQ security training. Does POLWEL conduct training for Security WSQ modules?||As the Approved Assessment Organisation (AAO), POLWEL does not conduct training for the Security WSQ modules. For training enquiries and course availability, please contact the Approved Training Organisations (ATOs) for more information.|
|2) I have completed my assessment recently and was graded ‘Competent’. When will I receive my electronic Statement of Attainment (e-SOA)?||Your e-SOA will be ready for download in SkillsConnect portal (login using with your SingPass) 3 weeks after the date of your assessment. If you are unable to access SkillsConnect or need to print your e-SOA, please approach your ATO for assistance.|
|3) I have completed my assessment. How do I apply for my Security Officer Licence?||For application, updating and enquiries relating to your Security Officer Licence or licensing matters, please contact Police Licensing & Regulatory Department (PLRD). You may contact them at 6835 0000 or visit their website for information.|
|4) How do I get my Security Officer Identification card?||You may contact the Union of Security Employees (USE) at 6334 6393, located at Blk 261 Waterloo Centre, Waterloo Street #03-30, Singapore 180261.|
|5) Can I apply for Full Qualification Certificate with POLWEL AAO if my last qualifying module was assessed by the ATO where I attended the training?||You will be required to approach your ATO to submit the request to SSG.|
|6) I am exempted from the basic licensing modules by Police Licensing & Regulatory Department (PLRD), can I use the exempted modules to apply for a Full Qualification Certificate?||Currently, SSG does not recognise PLRD exemptions for completion of the pre-requisites for Full Qualification Certificate. For more information, you may wish to contact SSG.|
|7) I was previously issued a hardcopy SOA (before October 2014) and had lost the SOA. Can I apply for a re-print?||Yes, you may approach your ATO where you had attended training for the module and you will be advised on the relevant procedure. An administrative fee will be applicable for processing the request. You will receive an e-SOA which you can access and download via the SkillsConnect portal using your SingPass in approximately 3 weeks’ time after your request has been processed.
(Note: POLWEL AAO can only process the request if the module was assessed by POLWEL AAO)
The Assessment-Only Pathway (AOP) is an option for individuals who have developed the relevant skills, experience and knowledge but have never had them formally recognised. Without having to undergo formal training, candidates may achieve a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG) if they are assessed to be competent via the AOP.
Only individuals who are exempted from the training requirements by the Police Licensing & Regulatory Department (PLRD) to be a licensed security officer or supervisor / private investigator may apply for AOP available for the following licensing modules:
- Handle Security Incidents and Services (SE-SO-102C-1)
- Provide Guard and Patrol Services (SE-SO-103C-0)
- Supervise Security Officers (SE-SO-301C-0)
- Perform Investigation Activities in Compliance with Legal Requirements (SE-SO-118E-0)
For more information / to apply for AOP, please download and complete the following forms:
In collaboration with the authorities, POLWEL has introduced the Progressive Wage Model – Assessment-Only Pathway (AOP) to assist security agencies in meeting the security training requirements for Progressive Wage Model (PWM) and third basic licensing unit. Security agencies may send their officers, who have developed the relevant skills, experience and knowledge but have never had them formally recognised, to undergo assessment for the following modules:
Senior Security Officer
- Manage Disorderly Conduct and Threatening Behaviour (SE-SO-108E-1)
- Operate Basic Security Equipment (SE-SO-114E-1)
- Assess and Address Security Risks (SE-SO-302C-0)
For more information / registration for PWM-AOP, security agencies may contact POLWEL AAO via email at firstname.lastname@example.org.