2024

POLWEL Members Survey

 

Conducted in September 2024, the POLWEL Members Survey recorded 835 responses, reflecting a 40% increase from 2023 and ensuring a 95% confidence level in the results. Key findings revealed significant improvements across multiple areas, providing valuable insights to shape POLWEL’s efforts and strategies to better meet members’ needs.

Members’ Satisfaction with POLWEL

4.3 out of 5

was 3.9 stars in 2023

Members’ satisfaction with the service provided by POLWEL

3.9 out of 5

was 3.7 stars in 2023

Members’ satisfaction with POLWEL’s fulfilment of their needs

4 out of 5

Members’ satisfaction with the welfare benefits provided by POLWEL

Members’ Perceptions of POLWEL

%

Members engaging with POLWEL in the past 6 months

compared to the majority previously engaging with POLWEL in the past 12 months

Police Gifts and Souvenirs

Police Welfare

Fixed Deposits

Top 3 associations that come to mind when members hear of POLWEL

Fixed Deposit Promotions

Retail Promotions

Course / Workshop Offerings

Top 3 content recalled by members receiving email broadcasts

Members’ Knowledge of POLWEL

  • NOT WELL AT ALL 6% 6%
  • SLIGHTLY WELL 22% 22%
  • MODERATELY WELL 46% 46%
  • VERY WELL 22% 22%
  • EXTREMELY WELL 4% 4%

Good level of awareness of POLWEL’s role as a police welfare co-op and business arm

  • NOT WELL AT ALL 19% 19%
  • SLIGHTLY WELL 20% 20%
  • MODERATELY WELL 35% 35%
  • VERY WELL 21% 21%
  • EXTREMELY WELL 6% 6%

Increased awareness of POLWEL membership structure – Ordinary Police Central Welfare Fund (PCWF) Members are automatic shareholders and Ordinary Members of POLWEL

  • NOT WELL AT ALL 23% 23%
  • SLIGHTLY WELL 24% 24%
  • MODERATELY WELL 32% 32%
  • VERY WELL 16% 16%
  • EXTREMELY WELL 5% 5%

Increased awareness of POLWEL channelling more than 20% of its net surplus back to PCWF to administer various welfare benefits

What Members Are Saying?

Overall they are doing well. Engaged with them before. Staff are friendly. Keep up the good job. ❤

A lot of good work and evolving initiatives done so far.

Keep up the good work in coming up with new items and programmes to engage members.

Thanks for all the support in the sports/welfare events!

Continue the support to SPF officers.

POLWEL’s commitment to exceptional customer service is commendable. The team’s responsiveness and attention to detail have consistently exceeded expectations, making the customer experience seamless and enjoyable.

POLWEL is doing very well! I keep seeing the EDMs on courses which are very beneficial. Also, always ready and committed to supporting Police events in giving back to officers via sponsorship!

I am happy with POLWEL services. Looking forward to more wellness trip to relax our mind from work.

WE HEARD YOU!

At POLWEL, your feedback matters. We are committed to making positive changes based on your valuable insights. We will:

Enhance product and service offerings

Enhance member engagement

Maintain quality customer service

Visit here to view the 2023 POLWEL Members Survey findings for comparison.