Assessment Services

POLWEL was appointed by the Singapore Workforce Development Agency (WDA), predecessor of SkillsFuture Singapore (SSG) and WorkForce Singapore (WSG), as an Approved Assessment Organisation (AAO) under the Security Workforce Skills Qualifications (WSQ) framework in 2006. As an independent assessment body for the private security industry, POLWEL AAO works closely with the Singapore Police Force and SSG in managing the assessment regime to ensure adherence to the relevant competency requirements.

POLWEL AAO manages more than 60 qualified assessors who are mostly retired or former Police / Home Team officers with years of experience in the security domain. The assessment team conducts more than 50,000 assessments annually, covering close to 40 Security WSQ modules ranging from Certificate to Diploma levels.

ISO 9001:2015 standards

In delivering the comprehensive scope of assessment services, POLWEL AAO provides the necessary support to about 20 Security WSQ Registered Training Partners (RTPs) in Singapore, especially through the online platform of the Assessment Management System. With the wealth of experience and expertise in conducting assessments and managing assessment-related operations, POLWEL AAO has been certified to operate a quality management system conforming to ISO 9001:2015 standards.

 

Existing RTPs 

Existing Registered Training Partner (RTP) users can login to POLWEL AAO’s Assessment Management System (AMS) to access the full suite of services such as assessment booking, finance tracking, e-SOA issuance, competency rate reporting, etc. A new user of an existing RTP account will be required to seek internal approval before approaching POLWEL AAO to set up the individual user account.

New RTPs

Prior to acceptance of assessment bookings, a new RTP will be required to work with POLWEL AAO in the following areas:

  • Alignment of training courseware with assessment requirements
  • Arrange for site audit of assessment facilities to be conducted by POLWEL AAO
  • Set up of RTP account in AMS
  • Other administrative and finance arrangements

Frequently Asked Questions

Question Answer
1) How do RTPs download the electronic Statement of Attainments (e-SOAs) for their candidates? Since the launch of MySkillsFuture Portal in April 2019, RTPs should advise candidates to self-help by logging into MySkillsFuture Portal using their SingPass and navigate to  “Skills Passport” to download their e-SOAs.
2) How can RTPs assist their candidates to do a re-print of the SOA that was issued prior to October 2014 (hardcopy SOA)? The candidate is required to submit a request to SkillsFuture Singapore (SSG) via the Feedback Portal for further assistance.
3) What is the process if the RTP’s candidate wishes to lodge an appeal against the ‘Not Yet Competent’ assessment result? The candidate will be required to lodge the appeal through his / her RTP, which will then be forwarded to POLWEL AAO. The completed appeal application form together with the corresponding appeal fee payment must reach POLWEL AAO within 7 working days from the date of assessment. The outcome of the appeal will be communicated to the candidate through the RTP.
4) How can POLWEL AAO assist RTPs which will be conducting training for a security module that is assessed by POLWEL AAO? RTPs may liaise with POLWEL AAO to arrange for a briefing session to align the training courseware with the assessment requirements. Prior to booking of assessments for the new module, RTPs should also arrange with POLWEL AAO to conduct an audit of the relevant props and equipment necessary for the assessment. An administrative fee will be applicable for the conduct of the site audit.
5) How should RTPs engage POLWEL AAO when they move to a new location / add a new location for the purpose of conducting assessment? Prior to booking of assessments at a new assessment location, RTPs should arrange with POLWEL AAO to conduct an audit to ensure that the site is suitable and equipped with the relevant props and equipment for the conduct of assessments. An administrative fee will be applicable for the conduct of the site audit.

For individuals who are interested to sign up for Security WSQ courses, please visit the website of SkillsFuture Singapore (SSG) for more information. For application of security officer licence or licensing-related enquiries, please visit the website of the Police Licensing & Regulatory Department (PLRD). After undergoing training at the Registered Training Partners (RTPs), candidates are scheduled to be assessed independently by POLWEL AAO assessors. The assessment registration with POLWEL AAO and other arrangements are facilitated by the RTPs on behalf of the candidates. For assistance or enquiries, candidates should approach their respective RTPs.

Frequently Asked Questions

Question Answer
1) I am interested to attend WSQ security training. Does POLWEL conduct training for Security WSQ modules?  POLWEL does not conduct training for the Security WSQ modules. For training enquiries and course availability, please contact the Registered Training Partners (RTPs) for more information.
2) I have completed my assessment recently and was graded ‘Competent’. When will I receive my electronic Statement of Attainment (e-SOA)?

Singaporeans can access their WSQ electronic certificates (e-SOA) by logging into the MySkillsFuture portal, with their SingPass, 3 weeks after the date of assessment. If you are unable to access the MySkillsFuture portal, or need assistance in printing your e-SOA, please approach your RTP for assistance.

For foreigners who have no SingPass, you may download your e-SOA from MySkillsFuture portal by navigating to Digital Services -> Individuals -> Download Certificates.

You may refer to User Guide for more information.
3) I have completed my assessment. How do I apply or update my Security Officer Licence?

After the assessment, your result will be released to the Police Licensing and Regulatory Department (PLRD). This process will take at least 3 working days.

For application, updating and enquiries relating to your Security Officer Licence or licensing matters, please contact Police Licensing & Regulatory Department (PLRD).

You may contact them at 6835 0000 or visit their website for information.
4) Who should I contact for matters relating to Security Identification Card? You may contact the Union of Security Employees (USE) at 6291 5145, located at 200 Jalan Sultan, #03-24 Textile Centre, Singapore 199018.
5) How do I apply for the WSQ SkillsFuture Qualification Award?

To apply and receive the Skills Qualification monetary awards from SkillsFuture Singapore (SSG), you will need to obtain the relevant WSQ Full Qualification (Certificate, Advanced Certificate and Diploma).

If you have not attained the full qualification yet, please contact your training provider for assistance.

To apply for the SkillsFuture Singapore (SSG) Qualification Award, please visit SkillsFuture’s website here. Click here for a guide from SkillsFuture’s website on how to apply for the SkillsFuture Qualification Award. Please note that the SkillsFuture Qualification Award is processed by SSG. You may wish to contact SSG for the status of your application.
6a) How do I apply for the WSQ Full Qualification? (attained before 1 January 2023)

If you have attained your last qualifying module leading to the full qualification on/or before 31 December 2022, you may apply for the full qualification by emailing us at aao_admin@polwel.org.sg with the following details:
–          Full name as per NRIC/FIN number
–          Attachments of all relevant e-SOAs leading up to the Full Qualification

POLWEL Co-operative Society Limited recognises its obligation under the Personal Data Protection Act 2012 (PDPA) which include the collection, use and disclosure of personal data for the purpose for which an individual has given consent to. By sending us your personal data, you have read and agree to the POLWEL’s Privacy Policy at https://polwel.org.sg/privacy-policy and give your consent to POLWEL to collect, use and disclose your personal data for the purpose of processing your request in relation to WSQ Full Qualification application with SkillsFuture Singapore (SSG).
6b) How do I apply for the WSQ Full Qualification? (attained after 1 January 2023) For full qualification attained after 1 January 2023, candidates may refer to SkillsFuture Singapore (SSG) Circular on 29 April 2021 [SSG Circular/RPD/2021/1] regarding the cessation of Last-Stop Full Qualifications Issuance.

Candidates may refer to Temasek Polytechnic Security Industry Institute (TP-SII) website for more information on full qualification application after 1 January 2023.
7) How do I download my WSQ SkillsFuture certificate(s)? You can download the electronic copy of your WSQ SkillsFuture certificate(s) via the following steps from SkillsFuture website:

1. Visit MySkillsFuture portal: Click here
2. Click on ‘Digital Services’ at the top bar
3. Under the ‘Individuals’, click on the tab ‘Download Certificates’
a)      For Singaporeans, click on the red ‘SingPass’ icon and log in via your SingPass
b)      For Foreigners, click on blue ‘No Portal ID’ icon and follow the steps on the website to download your certificate

SkillsFuture mobile application:

1. Open the SkillsFuture mobile application
2. Login to your SkillsFuture account via your SingPass
3. At the bottom tabs on your screen, tap on ‘Skills Passport’
4. Tap on the ‘Certificates’ bar
5. Tap on the ‘Professional’ option. You will be able to see all the certificates issued to you by WSQ SkillsFuture Singapore.
6. Tap on the certificate that you want to download. There are 2 versions of your certificate available for download (i.e., OpenCerts and PDF)
8) How do I get updates on my SkillsFuture Full Qualification application/award status? What is the waiting time to receive the full qualification and monetary award? SkillsFuture Singapore (SSG) is the issuing body for WSQ full qualification and monetary award. As such, we are unable to advise on the timeline that you can expect to receive your full qualification. You can contact SSG via the following:

Hotline: 6785 5785
Website: https://www.skillsfuture.gov.sg/
Feedback: https://portal.ssg-wsg.gov.sg/feedback
9) I have completed my assessment. How do I retrieve my assessment record issued by POLWEL AAO? 3 days after your date of assessment, you can view and/or download your assessment record from POLWEL Assessment Management System (AMS) https://aao-ams.polwel.org.sg/e_record.zul.

The page is best viewed with laptop and desktop. You are required to enter your personal identification number, date of birth and date of assessment (of the module that you wish to retrieve the record).
10) I was exempted by Police Licensing and Regulatory Department (PLRD) for certain security modules.

Can I use these exemptions to apply for the WSQ Full Qualification (Certificate, Advanced Certificate and Diploma)?		 SkillsFuture Singapore (SSG) no longer accept modules that were exempted by PLRD for the purpose of WSQ Full Qualification.

For further clarifications, you can contact SSG via the following:

Hotline: 6785 5785
Website: https://www.skillsfuture.gov.sg/
Feedback: https://portal.ssg-wsg.gov.sg/feedback

 

The Assessment-Only Pathway (AOP) is an option for individuals who have developed the relevant skills, experience and knowledge but have never had them formally recognised. Candidates may achieve a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG) if they are assessed to be Competent via the AOP, without having to undergo formal training.

POLWEL AAO offers AOP for the selected Workforce Skills Qualification (WSQ) security modules, including under the Progressive Wage Model (PWM).

For AOP enquiries, please email aao_aop@polwel.org.sg