Assessment Services

POLWEL was appointed by the Singapore Workforce Development Agency (WDA), predecessor of SkillsFuture Singapore (SSG) and WorkForce Singapore (WSG), as an Approved Assessment Organisation (AAO) under the Security Workforce Skills Qualifications (WSQ) framework in 2006. As an independent assessment body for the private security industry, POLWEL AAO works closely with the Singapore Police Force and SSG in managing the assessment regime to ensure adherence to the relevant competency requirements.

POLWEL AAO manages more than 60 qualified assessors who are mostly retired or former Police / Home Team officers with years of experience in the security domain. The assessment team conducts more than 50,000 assessments annually, covering close to 40 Security WSQ modules ranging from Certificate to Diploma levels.

ISO 9001:2015 standards

In delivering the comprehensive scope of assessment services, POLWEL AAO provides the necessary support to about 20 Security WSQ Registered Training Partners (RTPs) in Singapore, especially through the online platform of the Assessment Management System. With the wealth of experience and expertise in conducting assessments and managing assessment-related operations, POLWEL AAO has been certified to operate a quality management system conforming to ISO 9001:2015 standards.

 

Existing RTPs

Existing Registered Training Partner (RTP) users can login to POLWEL AAO’s Assessment Management System (AMS) to access the full suite of services such as assessment booking, finance tracking, competency rate reporting, etc. A new user of an existing RTP account will be required to seek internal approval before approaching POLWEL AAO to set up the individual user account.

New RTPs

Prior to acceptance of assessment bookings, a new RTP will be required to work with POLWEL AAO in the following areas:

  • Alignment of training courseware with assessment requirements
  • Arrange for site audit of assessment facilities to be conducted by POLWEL AAO
  • Set up of RTP account in AMS
  • Other administrative and finance arrangements

Frequently Asked Questions

Question Answer
1) How do RTPs download the electronic Statement of Attainments (e-SOAs) for their candidates? Since the launch of MySkillsFuture Portal in April 2019, RTPs should advise candidates to self-help by logging into MySkillsFuture Portal using their SingPass and navigate to  “Skills Passport” to download their e-SOAs.
2) How can RTPs assist their candidates to do a re-print of the SOA that was issued prior to October 2014 (hardcopy SOA)? The candidate is required to submit a request to SkillsFuture Singapore (SSG) via the Feedback Portal for further assistance.
3) What is the process if the RTP’s candidate wishes to lodge an appeal against the ‘Not Yet Competent’ assessment result? The candidate will be required to lodge the appeal through his / her RTP, which will then be forwarded to POLWEL AAO. The completed appeal application form together with the corresponding appeal fee payment must reach POLWEL AAO within 7 working days from the date of assessment. The outcome of the appeal will be communicated to the candidate through the RTP.
4) How can POLWEL AAO assist RTPs which will be conducting training for a security module that is assessed by POLWEL AAO? Prior to the booking of assessments for a new module, RTPs should arrange with POLWEL AAO to conduct an audit of the relevant props and equipment necessary for the assessment. An administrative fee will be applicable for the conduct of the site audit.
5) How should RTPs engage POLWEL AAO when they move to a new location / add a new location for the purpose of conducting assessment? Prior to booking of assessments at a new assessment location, RTPs should arrange with POLWEL AAO to conduct an audit to ensure that the site is suitable and equipped with the relevant props and equipment for the conduct of assessments. An administrative fee will be applicable for the conduct of the site audit.

 

For individuals who are interested to sign up for Security WSQ courses, please visit the website of SkillsFuture Singapore (SSG) for more information. For application of security officer licence or licensing-related enquiries, please visit the website of the Police Regulatory Department (PRD). After undergoing training at the Registered Training Partners (RTPs), candidates are scheduled to be assessed independently by POLWEL AAO assessors. The assessment registration with POLWEL AAO and other arrangements are facilitated by the RTPs on behalf of the candidates. For assistance or enquiries, candidates should approach their respective RTPs.

Frequently Asked Questions

Question Answer
1) I am interested to attend WSQ security training. Does POLWEL conduct training for Security WSQ modules?  POLWEL does not conduct training for the Security WSQ modules. For training enquiries and course availability, please contact the Registered Training Partners (RTPs) for more information.
2) I have completed my assessment recently and was graded ‘Competent’. When will I receive my electronic Statement of Attainment (e-SOA)?

Candidates can access their WSQ electronic certificates (e-SOA) by logging into the MySkillsFuture portal, with their SingPass, 3 weeks after the date of assessment. If you are unable to access the MySkillsFuture portal, or need assistance in printing your e-SOA, please approach your RTP for assistance.

Candidates who are foreigners without Singpass can approach their respective TPs to download their e-SOA.

You may refer to User Guide for more information.
3) I have completed my assessment. How do I apply or update my Security Officer Licence?

After the assessment, your result will be released to the Police Regulatory Department (PRD). This process will take at least 3 working days.

For application, updating and enquiries relating to your Security Officer Licence or licensing matters, please contact Police Regulatory Department (PRD).

You may contact them at 6835 0000 or visit their website for information.
4) Who should I contact for matters relating to Security Identification Card? You may contact the Union of Security Employees (USE) at 6291 5145, located at 200 Jalan Sultan, #03-24 Textile Centre, Singapore 199018.
5) I have completed my assessment. How do I retrieve my assessment record issued by POLWEL AAO? 3 days after your date of assessment, you can view and/or download your assessment record from POLWEL Assessment Management System (AMS) https://aao-ams.polwel.org.sg/e_record.zul.

The page is best viewed with laptop and desktop. You are required to enter your personal identification number, date of birth and date of assessment (of the module that you wish to retrieve the record).

 

The Assessment-Only Pathway (AOP) is an option for individuals who have developed the relevant skills, experience and knowledge but have never had them formally recognised. Candidates may achieve a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG) if they are assessed to be Competent via the AOP, without having to undergo formal training.

POLWEL AAO offers AOP for the selected Workforce Skills Qualification (WSQ) security modules, including under the Progressive Wage Model (PWM).

For AOP enquiries, please email aao_aop@polwel.org.sg