2025
POLWEL Members Survey
In its third edition, POLWEL Members Survey 2025 received more than 1,200 responses – representing a 150% increase over the participation in our inaugural survey! The findings from this year’s survey offered both valuable encouragement and meaningful insights into members’ experiences and engagement with POLWEL, guiding our ongoing efforts to enhance the value and quality of our services.
Members are taking an active role in promoting POLWEL
More members have rated a ‘9’ or ‘10’ in the likelihood to recommend POLWEL’s products and services to their colleagues, making them our promoters.
Members value Trust, Impact, Innovation
The top 3 reasons why members will recommend POLWEL for.
%
Awareness and familiarity with our products and services
%
Our IMPACT on members’ welfare
%
Our products and services are innovative and competitive
Members’ favourite products & services
The 3 most popular products and services that members frequently purchase and utilise.
%
Purchased their favourite Police Gifts and Souvenirs from @sgpolicegifts
%
Boosted their savings through Fixed Deposits
%
Upskilled through Professional Development Courses / Workshops
Members are engaged and satisfied
4.2 out of 5
Satisfaction with our services
3.9 out of 5
Satisfaction with fulfillment of needs
4 out of 5
Satisfaction with our welfare benefits
Members’ Voices
Overall they are doing well. Engaged with them before. Staff are friendly. Keep up the good job. ❤
A lot of good work and evolving initiatives done so far.
All are good for now. Also thank you POLWEL for sponsoring the door gift and subsidy for local and overseas study visits.
Thanks for all the support in the sports/welfare events!
Continue the support to SPF officers.
POLWEL’s commitment to exceptional customer service is commendable. The team’s responsiveness and attention to detail have consistently exceeded expectations, making the customer experience seamless and enjoyable.
POLWEL is doing very well! I keep seeing the EDMs on courses which are very beneficial. Also, always ready and committed to supporting Police events in giving back to officers via sponsorship!
I am happy with POLWEL services. Looking forward to more wellness trip to relax our mind from work.
Thank you and keep up the good work and service!